Workforce Management Manager
2 weeks ago
I am looking for a strong WFM Manager, who has managed a large headcount.
- To manage work force management in an effort to increase the operational effectiveness.
- To report daily call centre metrics on all projects, teams, and agent performance.
- Analysing and adjusting staffing to maximize efficiency and service level requirements.
- Ensure tracking centre attendance
- Reporting and Tracking staffing ratios and seat utilization/ optimization.
- Responsible for ensuring accurate use of WFM databases critical to the business by training and management of the personnel.
- Building effective working relationships with internal and external departments.
- To keep track on the changes to forecast
- Tracking, monitoring, and reporting trends in project metrics.
- To work out various alternatives for identifying staffing needs and sources.
Ability to commute/relocate:
- Sunninghill, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Workforce: 10 years (preferred)
Application Deadline: 2023/07/14
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