Operations Manager

Qualification:

• Grade 12/Senior Certificate

Experience:

• 2 - 3 years Fuel Station Management experience
• Excellent Excel, and Word experience
• Systems (WINBRANCH advantageous) / Fuel Station Back Office and POS systems experience
• Working knowledge and experience in reporting fuel sales, fuel stock management and ordering

Competencies (skills, knowledge and attitudes):

• Proactive
• Target driven
• Leadership
• Customer focus
• Excellent communication
• Decision making
• Reporting
• Financial acumen
• Planning and organising
• Adapting and responding to change

The successful candidate will oversee the Convenience Store Manager and Back Office operation and provide support where necessary whilst focusing on improving the Forecourt operation and customer experience.

Key result areas are as follows:

Staff Management

• Lead, motivate, and support a large team in a demanding environment.
• Provide operational support and guidance to staff.
• Conduct regular meetings with the teams to discuss issues, concerns, updates etc.
• Monitor ongoing training and compliance with Engen standards of operation.
• Staff rostering.

Operations Management

• Manage day-to-day operations of the Fuel Station.
• Manage fuel stock levels and facilitate ordering and receiving of fuel.
• Maintain and improve Forecourt processes.
• Assist in developing and/or updating standard operating procedures for all business operational activities.
• Maintain accurate and clear documentation for operational procedures and activities.
• Work in compliance with company policies and procedures, ensuring adherence to respective monitoring bodies and legislative requirements. Develop and implement policies/procedures as and when required.
• Ensure team follows standard operating procedures for all operational functions.
• Ensure facilities are monitored and improved on a regular basis, meet legislative requirements in terms of health and safety guidelines and that staff are accommodated in a safe and productive environment.
• Ensure Engen promotional materials are received timeously and displayed during promotion periods and that the site and its systems are updated with all relevant promotional requirements
• Ensure readiness for price increases or decreases and proper planning undertaken to achieve optimum results from such increases in respect of fuel stock holding or replenishment.
• Managing effective staff planning and rostering taking into account price increases, pay days, expected busy periods.
• Implementing and enforcing HSEQ standards

Forensic Management

• Conduct regular audits and investigations (where required) to deter and eliminate fraud/theft.
• Management of fraud/theft occurrences, investigation, outcome, and liaison with HR in terms of necessary disciplinary action, as required.

Facility Management

• Daily, Weekly and Monthly Checklist management in respect of facility maintenance and preventative maintenance in compliance with standard operating procedures
• Record keeping of warranties and guarantees in respect of equipment and ensuring equipment is in optimal running condition.

Targets

• Conduct targets reviews and report cost plans to senior management.
• Manage and direct teams to achieve business targets.
• Implement strategic plans for increasing Turnover in the Quickshop by utilizing data from system reports.

Operations project delivery

• Development, implementation, and review of outcomes of operations assigned projects as and when required.
• Development of policy and procedure in order to ensure controls, compliance, and formality of the operations environment, reducing risk and improving performance.