Environmental Law and Community Coordinator

4 weeks ago

Cape Town, South Africa Talent Acquisition Consulting Full time

Reporting to the Social Performance Lead

**You will be responsible for**:

- Act as an impartial body
- Identify options for the resolution of conflicts and grievances
- Promote dialogue with complainants in order to find equitable solutions to grievances
- Promote amicable solutions to grievances relating to the affiliate’s activities
- Support the design and implementation of the grievance procedure
- Manage grievances in a culturally sensitive, timely and consistent manner that reflects the company’s broader commitment to transparency and accountability as a basis for building trust among local stakeholders
- Provide a reliable point of contact for community and individual grievances, and ensure an outcome in accordance with the established procedure
- Establish and coordinate the Grievance Committee
- Ensure Grievance procedure is updated and administered accordingly
- Ensures that a response is provided to the complainant in a timely and fair manner accordingly to the procedure
- Facilitate awareness for raising on the Grievance Mechanism and Human Rights Working together with the Community Projects Advisor,
- Compile all of the evidence related to the grievance into a report and provide feedback to the relevant parties
- Prepare appropriate documentation in respect of all grievances that result from the activities of the company, its employees and its contractors
- Acknowledge grievances within 7 days of receipt
- Register and record all grievances within 24hrs of receipt in line with key operating procedures and tools
- Identify any human rights concerns for all grievances received
- Report on grievance trends by frequency and nature
- Strive to reduce repeat grievances and report on occurrences of any identified recurrence
- Refer grievances to the Grievance Committee or direct superior where the matter is complex in nature.
- Maintain the grievance database and ensure it is updated
- Follow up on the grievance reports and document status and progress
- Prepare monthly reports with an analysis of KPI
- Recommends changes to policies or practices as required
- Analyse and report all grievances report

**What we are looking for**:

- Minimum 3 years tertiary qualification in Law or Social Sciences, Environmental Law
- 5-7 years’ experience coordinating grievances
- Proven knowledge of the South African Constitution, Bill of Rights, environmental regulations
- Possess training and experience in conflict management, Human Rights and Indigenous Peoples’ rights
- Experience in database management and reporting
- Possess knowledge of O&G, energy, mining industry standards and best practices in sustainability and social responsibility
- General knowledge of environmental sensitivities and public concerns
- Possess strong verbal and written communication skills.
- Able to communicate in at least two official language, English, Afrikaans and isiXhosa
- Proven problem analyzing and solving skills.
- Working knowledge of Microsoft Word® and Excel® programs and adaptive to other digital tools.
- Possess a sound understanding of the economic, political and social dynamics in the area of operation.
- Possess soft skills such as empathy, listening, insight and emotional acuity
- Demonstrate capacity to work autonomously, diligently, reliably and in a team

**Job Type**: Temp to perm
Contract length: 12 months

**Salary**: Up to R45,000.00 per month

Application Deadline: 2023/04/30

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