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Duty Manager

1 month ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

Intimate high end hotel close to Stellenbosch is looking for an exceptional Duty Manager.
- Liaising and assisting with other departments, implementing staff training schemes, ensuring that reports are filed timely and accurately, scheduling staff rosters, reporting on revenue figures, and being available to answer guest queries and complaints.
- Applicant should be enthusiastic with a high energy level, and a cohesive team leader with a keen attention to detail and proven ability to manage a team.
- Assists with the management of all departments
- Produces reports on pertinent aspects of the Departments as directed by the GM
- Helps to maximize both the Average Room Occupancy and Average Room Rate achieved by the manipulation of business mix and tariffs charged.
- Ensures that Guest satisfaction is established and maintained
- Identifies and implements staff training schemes

**Requirements**:

- Matric
- At least 2 years’ experience in a similar position in a 4- or 5-star environment
- Relevant tertiary qualifications will be advantageous
- Excellent working knowledge and experience in Opera / other hospitality systems

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