Technical Officer: Express

2 weeks ago


Midrand, South Africa Jurumani Solutions Full time

Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve business outcomes than any single point solution, essentially building systems that make fixed and mobile telecoms services work for the consumer and enterprise markets.

The environment encourages Agile and DevOps modes of operation, particularly for software we build and manage ourselves.

The Technical Officer is responsible for support, quality assurance and problem resolution of Broadband Products.

Role responsibilities and key focus areas:

- To undertake all Broadband, LTE Support related activities in support of the Broadband Products.
- To undertake quality assurance (QA) and control checks during support activities to ensure broadband set-up, delivering a solution fit for purpose, consistent, and compliant with the business standards and guidelines.
- Ensure customer solution modifications are fully regression tested and delivered within committed time to customer or within SLA.
- To attend meetings with customer and business when required.
- Monitor task execution and ensure results are recorded and feedback provided.
- Prepare and maintain relevant documentation, including activity schedules, step by step procedure guide, narrative and written reports, and visual progress charts.
- Liaise with and assist relevant broadband support teams with planning, provisioning and testing activities, problem resolution and root cause analysis.
- Take responsibility for: time management; reporting and monitoring; risk management; issue management; QA and change management.
- Support other team members and associated IT and business resources as appropriate and when required.
- Continually update skills by learning new technologies and techniques relevant to the role.
- Participate in continuous improvement.
- Promote and advocate best practices within the team and throughout the business.
- Analyze daily broadband service request reports and ensure appropriate action is implemented to manage SR resolution according to SLA s.
- Manage Escalation and Urgent service requests and directed by the Technical Leads within the specified time.
- Identify and define new process improvement opportunities.
- Managing service requests (SR) from SRM to closure as per prescribed method.
- Troubleshooting and Accurately troubleshooting faults.
- Assigning SR’s in correct method to 3rdline support.
- Feeding back to customer within committed timeline.
- Resolving SR within committed timeline.
- Feeding back root cause to all stakeholders that are interested in RCA.
- Writing root cause analyses reports.
- Demand and resource planning.
- Reviewing documentation.
- Quality assurance.
- Providing objective feedback to support teams and line management.
- Problem solving.
- Working on multiple projects at one time.
- Document analysis and communicating findings to technical and non-technical colleagues.
- Liaising with other support teams.
- Manage SR escalations and urgent requests.
- Analyze and understand daily Broadband service request reports for appropriate action.
- Ensure accurate completion of customer service requests and follow-up to ensure queries are resolved timeously, as per service level agreement.
- Provide effective, efficient and professional service to all our customers (internal and external), both telephonically and through written correspondence.
- Ensure customer service level agreements are met and exceeded.
- Consistent achievement of agreed productivity as per performance contract.
- Display a customer centric attitude.

Technical Skills and experience:

- Matric minimum requirement.
- National Diploma/Degree in a scientific/information technology discipline (beneficial).
- ** CCNA certification (requirement).**:

- ITIL Foundations (beneficial).
- ** At least 3 years of 2nd Line Support experience on Layer 3 Networks & Services.**:

- SD-WAN experience (beneficial).
- A practical and systematic approach to work beneficially.
- Telecommunications industry experience.
- Experience working with OSS/BSS software as an end-user or from working in the telecommunications sector.
- ** MUST be willing to work 24/7 rotational shifts.



  • Midrand, South Africa Rectron Full time

    The main purpose of this job is to manage walk in clients by supply support to anyone that would like to place a new order or to query any order that was not placed. Supply quotation, stock availability, ETA etc **Education/Qualification** - Matric or higher education **Skills & Competencies** - Strong customer relationships - Ability to work under...

  • Technical Officer

    7 days ago


    Midrand, South Africa Jurumani Solutions Full time

    Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...

  • Technical Officer

    2 weeks ago


    Midrand, South Africa Jurumani Solutions Full time

    Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...


  • Midrand, South Africa Jurumani Solutions Full time

    Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...


  • Midrand, South Africa Nexio Full time

    **Role Purpose** The role of the Technical Officer (TO) in the Vodacom Business Technical Service Desk and Assurance Team is to provide technical support and incident management to Vodacom Business customers within the product and solution space of converged network service offerings. This requires taking full control and ownership of all service incidents...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** Give updates on Service Requests for customers phoning the ESD Outbound Service Desk Perform basic tests before confirming closure and verify link status using intergrity. - Give feedback to customers calling into the IVR - Follow up with technical officers on Service Requests for activity updates on tickets without updates and revert with...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** - Log customer Service Request for customers phoning the ESD Inbound Service Desk. - Perform basic 1st Line trouble shooting; confirm power; verify link status using Integrity. **ROLES & RESPONSIBILITIES** - Answering inbound calls from customers requesting to log a service request. - Log new service requests. - Using MSPI & Intergrity to...


  • Midrand, Gauteng, South Africa iOCO Full time

    As a Technical Business Expansion Officer, you'll play a crucial role in connecting people with trusted information and insights to drive responsible use of the world's resources. We're seeking a skilled professional to spearhead our expansion efforts, form lasting partnerships, and drive strategic initiatives.About the CompanyWe're one of the leading tech...

  • Technical Buyer

    7 days ago


    Midrand, Gauteng, South Africa Network Recruitment Full time

    The Technical Buyer is responsible for sourcing, evaluating, and negotiating with suppliers for the procurement of cost effective and timely delivery of electronic, mechanical and electrical equipment, materials, parts and services, and works closely with Engineering and Manufacturing to ensure the defined technical requirements are met. The Technical Buyer...


  • Midrand, South Africa Jurumani Solutions Full time

    Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...


  • Midrand, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Provide Strategic (formulation of Product management, commercial technical support) and Operational leadership to the Technical team Manage, motivate, and inspire the Technical team to deliver operational excellence Delegate, measure and prioritise workstreams to the relevant teams ensuring that timeframes...


  • Midrand, South Africa Siemens Mobility Full time

    **Job ID**: - 372482**Company**: - Siemens Proprietary Limited**Organization**: - Smart Infrastructure**Job Family**: - Sales**Experience Level**: - Experienced Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - Permanent**Job Title / Role**:Technical Sales Support Professional (Tender/Bid...

  • Sales Consultant

    6 days ago


    Midrand, South Africa RAD Resources Full time

    Leading Financial Services company in Midrand is looking for Afrikaans speaking telephone consultant. Direct Sales Works with guidance (but not constant supervision) to maximize the volume and value of direct sales. Verbal and written Communication Uses clear and effective verbal communications skills with guidance (but not constant supervision) to express...


  • Midrand, Gauteng, South Africa Datacentrix Full time

    Datacentrix is looking for an experienced Senior Server Engineer to join our team. As a key member of our infrastructure team, you will play a critical role in designing and implementing robust technical solutions to drive business growth.This role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a team...

  • Technical Coordinator

    4 weeks ago


    Midrand, South Africa Fidelity Services Group Full time

    **Vacancy**: Technical Coordinat **Overall Purpose of the Job**: To co-ordinate all technical service / small installation work from an administrative perspective to facilitate accurate and efficient service delivery and accurate administrative processing to invoicing. Revised and accurate service variances and quoting, highly efficient communication to...


  • Midrand, South Africa BCXP Full time

    Structure, Grade & Reporting Job grade/level M5 Business Unit Digital Platform Solutions Department Digital EXA - Vodacom Position reports to M5 Span of Control Where relevant Core Description Build and Maintain Hardware and Software Budgets, Certifications, Create and Maintain Vendor and Client Relationships, Create Disaster Recovery and Back-Up...


  • Midrand, South Africa RJPersonnel Full time

    5years - Assists with country operations, under the direction of the HR/Contracts Manager, including managing facilities and office services - Ensures a smooth operation of office, including maintaining conference rooms, IT operations, accessing office supplies, etc. - Serves as the petty cash custodian and maintains proper accounting and filing of related...

  • Senior Flavorist

    6 days ago


    Midrand, South Africa DSM Full time

    **Job Title: Senior Flavorist & Technical Manager** **City, Country: Midrand, South Africa** **Work mode: Onsite** The purpose is to create flavors (Beverage and Sweet Goods) for SSA region, which also brings in exposure & opportunity to work on creation for other countries in IMA region (India, Middle East and Africa). Exposure to new raw...


  • Midrand, South Africa Family Tree Full time

    A Media and Office Administrator will be responsible for ensuring that all Media and office inquiries and queries are responded to and addressed timeously and accurately within the stipulated time frames. Should take a proactive role in learning about the client’s business needs and company culture and provide a high level of service. Supports company...


  • Midrand, South Africa Siemens Full time

    **Job Title / Role**:Technical Sales Support Professional (Tender/Bid Manager)** **Organization**:Lead Country South Africa** **Location**:Midrand, South Africa** **Reporting Manager**:Technical Sales Support Manager** The Business Siemens is a global powerhouse in diversified engineering providing products, systems and solutions across the...