Customer Service Representative

1 week ago


Bloemfontein, South Africa URB Cellular (Pty) Ltd Full time

**CUSTOMER SERVICE REPRESENTATIVE | BLOEMFONTEIN**

**1x position at MTN Store, Bloem Plaza**

**1x position at MTN, Northridge Mall**

**COMPANY DESCRIPTION**

URB Cellular (Pty) Ltd is a MTN branded channel dealer, trading in technology and telecommunications.

This is a full-time on-site position for a Customer Service Representative at URB Cellular (Pty) Ltd, Bloemfontein. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience.

**REQUIREMENTS**:

- Grade 12 Certificate
- Tertiary qualification in relevant field will be advantageous, but not essential
- At least 2 years' proven experience in a similar position
- Proven product knowledge across device suppliers
- Fully bilingual (English & Afrikaans)
- Exceptional interpersonal
- and communication skills (verbal & written)
- Exceptional administrative and organizational skills
- Accuracy and attention-to-detail
- Working knowledge of MS Office (Word, Excel, & Outlook)

**KEY PERFORMANCE AREAS: CORE RESPONSIBILITIES / OUTPUTS OF POSITION**

1. Consumer satisfaction

2. In branded store
- Accountable for cash and stock
- Accountable for sales and meeting sales targets
- Accountable for stock shortages
- Communication, in outlet, and with branded channel
- Conduct system transactions i.e. activations, suspensions, migrations etcetera
- Customer cell phone repairs (where applicable)
- General customer services: turnaround time, queuing time, accuracy, and productivity
- Identify issues and resolve
- Maintain company’s policies and procedures
- Manage and account for all cash
- Manage operations in store
- Manage stock in store
- Management of shortages
- OBFs
- Obsolescence
- Promotional stock merchandising
- Provide consumer advice and education / share product knowledge
- Relevant paperwork and documentation
- Returns
- Warranties

**COMPETENCIES**:
Head - Big Picture Focus
- Solution Provider
- Problem Solver
- Quality Enabler

Heart - Emotionally Intelligent
- Culture and Change Champion
- Caring People Employee
- Relationship Manager

Hands - Results Focused
- Results Achiever
- Operationally Astute

**WORKING HOURS**:
You will be required to work shifts according to the trading hours of the branch. Days off will be allocated according to the shift schedule.

**APPLY**:
**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have experience as Customer Service Representative in the telecommunications industry?
- Do you have a tertiary qualification? Please specify. Advantageous, but not essential.
- Are you computer literate?
- Are you able to work shifts?
- Please ensure you attach a recent profile photo of yourself.
- Do you reside in Bloemfontein or surrounding areas? Please specify.

**Education**:

- High School (matric) (required)

**Experience**:

- Customer Service Representative: 2 years (required)

**Language**:

- English (required)
- Afrikaans (required)

Application Deadline: 2024/12/20



  • Bloemfontein, Orange Free State, South Africa FxPro Financial Services Ltd Full time

    About FxProFxPro Financial Services Ltd is a leading international fintech company with a diverse workforce representing 40 nationalities. Our expanding international team operates from offices in Limassol, London, Nassau, and Dubai.We see each team member as an integral part of our success story, making FxPro an exciting and dynamic workplace.Job...


  • Bloemfontein, Orange Free State, South Africa TFG (The Foschini Group) Full time

    Customer Experience Representative OpportunityWe are seeking a Customer Experience Representative to join our team at Markham. As a key member of our sales team, you will be responsible for creating a unique and personalized shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service, building strong relationships and...


  • Bloemfontein, South Africa AIST SOUTH AFRICA (PTY) LTD Full time

    Key tasks: Participate in outdoor promotion campaigns, support affiliate marketing strategies to spread the Maxim brand awareness and reach new potential users and partners. Process incoming requests and feedback from clients and drivers of the Maxim service in Bloemfontein through customer chat efficiently and on time, handle outgoing calls, provide support...


  • Bloemfontein, Orange Free State, South Africa Homechoice Full time

    Homechoice is a leading South African retailer of innovative homeware products. We strive to create beautiful homes for our customers with an affordable range of quality products.Job PurposeThe ideal candidate for this role will be responsible for converting showroom visitors into sales through product demonstrations, meeting sales targets, and facilitating...


  • Bloemfontein, South Africa AIST SOUTH AFRICA (PTY) LTD Full time

    **Most of the work will be related to**: - Tracking online orders, processing memos in a timely manner; - Outbound calls to users to inform them about new features of our loyalty program or promotional offers; - Checking drivers' vehicles for compliance with the company's rules and requirements, car branding; - Active participation in promotional...


  • Bloemfontein, Orange Free State, South Africa Sanlam Limited Full time

    Job OverviewWe are seeking a highly skilled and motivated Financial Services Representative to join our team. As a key member of our sales team, you will be responsible for promoting Sanlam Retail Mass's products and increasing market share through effective client service and cross-selling of value-added services.


  • Bloemfontein, Orange Free State, South Africa Professional Sourcing Full time

    Job DescriptionWe are seeking a highly motivated and experienced Financial Services Representative to join our team as a Property Finance Consultant.The successful candidate will be responsible for identifying potential home loan clients through lead providers, personal marketing, and people engagement opportunities. Using appropriate needs analysis based...


  • Bloemfontein, Orange Free State, South Africa DSM DIRECT MARKETING Full time

    We are seeking highly motivated sales representatives to join our dynamic team at DSM DIRECT MARKETING.This is an excellent opportunity for individuals who are passionate about sales, customer service, and building strong relationships.Key Performance Indicators:Meet and exceed monthly sales targets.Maintain high levels of customer satisfaction.What You Will...


  • Bloemfontein, Orange Free State, South Africa The Building Company Full time

    Job OverviewThe Building Company is seeking a highly skilled Sales Representative to join our team. As a key member of our sales force, you will be responsible for increasing our customer base through targeted marketing and outreach efforts.Key ResponsibilitiesIncrease customer base by conducting regular sales calls to new and existing customers.Represent...

  • Sales Representative

    3 weeks ago


    Bloemfontein, South Africa Exim International Full time

    Purpose of the job: The Sales Representative is tasked with achieving maximum sales profitability and growth within an assigned customer base by effectively selling the company’s products and/or related services. Job specifications and experience: - Driver's license - Own vehicle - At least 2 years’ experience in sales in similar industry (wholesale,...


  • Bloemfontein, Orange Free State, South Africa Midvaal Recruitment Full time

    External Sales RepresentativeLocation: BloemfonteinIndustry: Automotive and sparesMID502Responsibilities:Generate sales by calling on existing and future customersCold calling potential new customersMeet with potential new customers and promote product and service offeringsConvince customers to buy the product that meets their needsIdentify and suggest...


  • Bloemfontein, Orange Free State, South Africa Midvaal Recruitment Full time

    External Sales RepresentativeLocation: BloemfonteinIndustry: Automotive and sparesMID502Responsibilities:Generate sales by calling on existing and future customersCold calling potential new customersMeet with potential new customers and promote product and service offeringsConvince customers to buy the product that meets their needsIdentify and suggest...


  • Bloemfontein, Orange Free State, South Africa iSanqa Full time

    Job Description:We are seeking an experienced Solar Field Representative to join our team in eThekwini Central. The successful candidate will be responsible for promoting and selling solar products and services in the region.Responsibilities:Identify and develop new business opportunities in the solar sectorBUILD RELATIONSHIPS WITH CLIENTS AND PROSPECTS TO...


  • Bloemfontein, South Africa iClix (Pty) Ltd Full time

    A telecommunications company is looking for a highly motivated and self-driven Sales representative to join our sales team. This Is an exciting opportunity to develop innovative strategies to achieve sales goals, as well as make meaningful connections with our customers. We offer a clear path for career growth and leadership opportunities with strategic...


  • Bloemfontein, Orange Free State, South Africa Mass Staffing Projects Full time

    Company OverviewHomechoice is a leading South African homeware retailer, dedicated to helping customers create beautiful homes they love. With over 35 years of experience, we offer an innovative range of quality products at affordable prices.Job Description:The ideal candidate for this role will be responsible for facilitating documentation gathering and...

  • Sales Representative

    3 weeks ago


    Bloemfontein, Orange Free State, South Africa NM Staffing Solutions (Pty)Ltd Full time

    Sales RepresentativeBloemfonteinRemuneration : R20,000 -R25,000 + Commission + Company VehicleValid RSA driver's license with own transport (Code EB)Experience in sales and marketing within a feed environmentAgricultural background together with animal welfare knowledgeIdentify potential customers through networking initiatives, cold-calling and email...


  • Bloemfontein, Orange Free State, South Africa Headhunters Full time

    DescriptionOur client in the FMCG industry is currently looking to employ Technical Sales Representatives.Positions available in Free State (Kimberly & Bloemfontein).A wonderful career opportunity awaits you.Requirements:Relevant Degree in Food Science / Technology or equivalent BSc qualification- such as Agriculture, Microbiology, etc.Driver's licence and...


  • Bloemfontein, Orange Free State, South Africa Ashton Personnel Full time

    Job DescriptionWe are looking for a Business Development Representative to join our team at Ashton Personnel.This is an exciting opportunity for someone who is passionate about sales and has a strong background in the cleaning industry.The successful candidate will be responsible for:Selling various cleaning materials, chemicals, brush ware, and bottles to...


  • Bloemfontein, Orange Free State, South Africa DSM DIRECT MARKETING Full time

    **About DSM DIRECT MARKETING**We are a company working with different clients, selling products for our clients.Sales representatives will interact with customers and try to meet their standards and expectations.Our job involves field work, where you will be expected to make sales on a daily basis.Key Responsibilities:Interact with customers and sell...


  • Bloemfontein, Orange Free State, South Africa Michelle Taylor Recruitment Full time

    Job Description:Michelle Taylor Recruitment is looking for a dynamic Sales and Service Director to lead our retail branch. As a key member of our team, you will be responsible for driving sales growth, developing strategic plans, and delivering exceptional customer experiences.About the Role:Develop and execute strategies to drive sales growth and deliver...