Customer Service Representative
7 days ago
Homechoice is a leading South African retailer of innovative homeware products. We strive to create beautiful homes for our customers with an affordable range of quality products.
Job Purpose
The ideal candidate for this role will be responsible for converting showroom visitors into sales through product demonstrations, meeting sales targets, and facilitating order captures and administration. You will need to identify customer needs and provide clear direction on product pricing and offers aligned to the catalogue.
Key Responsibilities
- Ensure customers are greeted promptly and their immediate needs are ascertained.
- Display products in line with the catalogue.
- Incentivise customers to open accounts.
- Verify product pricing and customers' Available To Buy (ATB) status.
- Provide customer assistance with instalment payments, query resolution, order processing, and goods returned.
- Maintain high levels of customer satisfaction while achieving business objectives.
- Act as an ambassador by offering professional, polite, and efficient service.
Product Knowledge and Pricing Management
- Stay up-to-date with the catalogue and Homechoice products specific to your category.
- Sell product features and benefits effectively.
- Drive training on featured products and stay informed about insurance, legalities, etc.
- Understand competitor products and upsell opportunities.
- Ensure pricing and offers align with the catalogue and action price changes/offers accordingly.
- Vision merchandise products in accordance with VM policy.
- Maintain housekeeping standards in line with policy.
Exceptional Customer Experience
- Take responsibility for providing advice in the customer's best interest.
- Handle objections appropriately to ensure positive results while maintaining customer satisfaction.
Quality Standards
- Relay correct information to customers.
- Accurately capture necessary information.
- Conduct admin and reporting tasks timeously and in accordance with required processes.
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