Operational Risk and Compliance Business Partner
2 weeks ago
**Job Overview**
Teleperformance Operational Processes & Standards (TOPS) and Baseline Enterprise Standard for Teleperformance (BEST) are corporate internal standards to improve the quality of existing practices and processes in the company to ensure consistency and high performance in our operations all over the world.
Becoming an expert in Teleperformance’s Global TOPS and BEST Standards Frameworks, the Best Practice Business Partner is responsible for the embedding, monitoring of and alignment to Teleperformance Best Practice methodologies and seen as an ambassador of the BEST / TOPS frameworks.
Working directly with the SVP, VP, Directors, CCM’s and ACCM’s in Operations and wider operational support teams, the (Operational Risk and Assurance Business Partners) is responsible for driving the deployment of TOPS and BEST across all sites and campaigns within their cluster, ensuring adherence and continuous improvement via regular audit and logging all ongoing improvement actions.
The (Operational Risk and Assurance Business Partners) will work closely with all stakeholders in their area to ensure effective delivery, deployment and embedding of these standards and processes - as well as the ongoing evaluation of inputs and outputs to ensure high performance across these areas. This role will be fundamental to the successful on boarding of new business, holding shared responsibility for early life performance and warranty period sign-off prior to the Operations colleagues assuming ‘BAU’ responsibility.
**Key responsibilities and accountabilities within the role will include**:
- Supporting the implementation of a TOPS and BEST strategy to align the business and each cluster to TOPS and BEST global frameworks and standards, driving a culture of best practice.
- Full knowledge of all current and new Teleperformance Global TOPS and BEST Standards, working to ensure they are communicated, implemented and embraced across the cluster and key contact for the TP Global Operational Process Compliance team
- Regularly interact with SVP, VP, Directors, CCM’s and ACCM’s to share ideas and exchange feedback, reporting on deployment results across their cluster whilst ensuring consistency across the clusters and Geo's
- Performs routine in-depth audits of practices and procedures in place, and assesses the outputs to evaluate effectiveness of best practice programmers.
- Early Life support - working with Project or Programs Manager during on boarding / early life to ensure effective people / process on boarding which in turn will harness a successful delivery against commercial and Operational KPIs.
- In Life support - working with all in life clients in their sector to benchmark deployment levels across TOPS and BEST, implementing recovery plans were required to ensure alignment to global standards.
- Ensure to exercise decision-making and independent judgment while being aligned with customers and management.
**Main Job Requirements**
- Versatile learner with the ability to embrace change and enjoy the challenge of developing and implementing best practices
- Ability to manage extensive amounts of complex information, connect and interrelate disparate ideas and thoughts, pay attention to detail, and work effectively with varying constituencies
- Demonstrated experience identifying new opportunities, creating best practice products/programs/solutions and driving change and innovation
- Ability to understand technical / expert jargon and business needs and help bridge communication gaps
- Excellent leadership and management skills and ability to handle conflict and effectively deliver difficult messages to various levels
- Superior analytical ability and ability to think creatively while handling difficult and complex issues
- Strategic and astute commercial thinker with robust and commercially balanced decision-making skills and advanced KPI knowledge and understanding
- Project management and change management skills
- Facilitation & presentation skills
- High levels of resilience and focus with continuous improvement mind-set
- Willing to work nightshift
- Willing to work rotational weekend shifts
**Technical Skills**
- Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Visio and others
- Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred
**Work Experience**
- 2 Years + Operational Manager within a BPO
- BPO background 1 year +
- Compliance background 1 year +
**Special Requirements**:
- Lean Six Sigma certification at Yellow Belt level, preferred.
**Job Types**: Full-time, Permanent
-
Head of Compliance
4 months ago
Cape Town, South Africa Compliance Recruitment Solutions Full timePosted by - David Symes- Recruiter**HEAD OF COMPLIANCE (CAPE TOWN) - AML (INC FRAUD & KYC) AND STAFF MANAGEMENT EXPERIENCE REQUIRED** **Ref: 4001G** **ZAR 100K-120K Per Month + Good Bens & Bonus inc Flexible Working Cape Town** Our client, a rapidly expanding Fintech in the money transfer sector, seeks an experienced Head of AML & Compliance to develop...
-
Compliance and Operational Risk Manager
3 days ago
Cape Town, Western Cape, South Africa FROGG Recruitment Full timeCompliance and Operational Risk OfficerWe are seeking a highly skilled Compliance and Operational Risk Officer to join our team at FROGG Recruitment.About the RoleThe ideal candidate will have a strong background in compliance and risk management, with a proven track record of implementing and monitoring compliance and operational risk management...
-
Compliance and Operational Risk Manager
1 week ago
Cape Town, Western Cape, South Africa FROGG Recruitment Full timeCompliance and Operational Risk OfficerWe are seeking a highly skilled Compliance and Operational Risk Officer to join our team at FROGG Recruitment.Key Responsibilities:Implement and monitor a compliance and operational risk management frameworkEngage with auditors and third-party vendorsDevelop and maintain risk assessment capabilitiesEnsure effective...
-
Compliance and Operational Risk Officer
1 month ago
Cape Town, South Africa Adzuna ZA B C2 Full timeCompliance and Operational Risk Officer Our client is looking for a Compliance and Operational Risk Officer with 3+ years of experience in a similar role.The ideal candidate for this role will be responsible for implementing and monitoring a compliance and operational risk management framework as well as third-party engagement with Auditors Salary:...
-
Compliance and Operational Risk Officer
1 month ago
Cape Town, South Africa FROGG Recruitment Full timeCompliance and Operational Risk Officer Our client is looking for a Compliance and Operational Risk Officer with 3+ years of experience in a similar role.The ideal candidate for this role will be responsible for implementing and monitoring a compliance and operational risk management framework as well as third-party engagement with Auditors Salary:...
-
Compliance and Operational Risk Officer
1 month ago
Cape Town, South Africa Frogg Recruitment SA Full timeCompliance and Operational Risk Officer Our client is looking for a Compliance and Operational Risk Officer with 3+ years of experience in a similar role. The ideal candidate for this role will be responsible for implementing and monitoring a compliance and operational risk management framework as well as third-party engagement with Auditors Salary: ...
-
Compliance and Operational Risk Officer
1 month ago
Cape Town, South Africa Frogg Recruitment SA Full timeCompliance and Operational Risk Officer Our client is looking for a Compliance and Operational Risk Officer with 3+ years of experience in a similar role.The ideal candidate for this role will be responsible for implementing and monitoring a compliance and operational risk management framework as well as third-party engagement with Auditors Salary:...
-
Compliance and Operational Risk Officer
1 week ago
Cape Town, South Africa FROGG Recruitment Full timeCompliance and Operational Risk Officer Our client is looking for a Compliance and Operational Risk Officer with 3 years of experience in a similar role. The ideal candidate for this role will be responsible for implementing and monitoring a compliance and operational risk management framework as well as thirdparty engagement with Auditors ...
-
Aggpa Compliance
3 months ago
Cape Town, South Africa Allan and Gill Gray Philanthropy Full time**Purpose of Role**: Allan & Gill Gray Philanthropies (AGGP) is a multi-national philanthropic group of companies with its African operations in South Africa, Kenya, and Rwanda. The vision of AGGP is to attack poverty by investing in, nurturing and empowering entrepreneurs and leaders who benefit society by helping to accelerate meaningful employment...
-
Finance Business Partner
4 months ago
Cape Town, South Africa Allan and Gill Gray Philanthropy Full time**Purpose of Role**: Reporting to the Group Finance Business Partner at Allan and Gill Gray Philanthropy Africa (Philanthropy Africa), the Finance Business Partner will contribute to the achievement of organisational goals and objectives through financial analysis, business partnering and strategic decision support, embedding sound policies, processes and...
-
Finance Business Partner
4 months ago
Cape Town, South Africa Progressive Edge Full time**Finance Business Partner** **Cape Town (Hybrid)** A global organisation with offices in Cape Town guide their clients businesses in the creation of exceptional end-to-end digital customer experiences through a unique combination of expertise, technology, and insight. The organisation works across industry verticals, with some of the worlds largest...
-
Risk and Compliance Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Stonehage Fleming Full timeJob SummaryWe are seeking a highly skilled Risk and Compliance Specialist to join our team at Stonehage Fleming. The successful candidate will be responsible for ensuring that our organization complies with all relevant regulatory requirements and maintains a strong risk management framework.Key ResponsibilitiesCompliance Monitoring: Monitor and report on...
-
Finance Business Partner
4 months ago
Cape Town, South Africa Sabio Group Full timeSabio Group is seeking a highly motivated and experienced Finance Business Partner to join our team in Cape Town, South Africa. As the Finance Business Partner, you will play a key role in driving financial performance, providing strategic insights, and supporting decision-making processes to optimize business outcomes. This position offers an exciting...
-
Risk and Compliance
4 months ago
Cape Town, South Africa Stonehage Fleming Full timeDescription WORKING RELATIONSHIPS This key role has a functional reporting line to the Head of Risk & Compliance in South Africa. The role also includes regular interaction with other key stakeholders based primarily within the South African offices, when dealing with a variety of compliance duties and risk management responsibilities. OVERALL...
-
Junior Finance Business Partner
4 months ago
Cape Town, South Africa Allan and Gill Gray Philanthropy Full time**Purpose of Role**: Reporting to the Finance Business Partner at Allan and Gill Gray Philanthropy Africa (Philanthropy Africa), the Junior Finance Business Partner will contribute to the achievement of organisational goals and objectives through financial analysis, business partnering and strategic decision support, embedding sound policies, processes and...
-
Finance Business Partner
3 days ago
Cape Town, Western Cape, South Africa Network Recruitment Full timeFinance Business PartnerWe are seeking a highly skilled Finance Business Partner to join our team at Network Recruitment. As a key member of our financial services team, you will play a critical role in driving financial performance and operational efficiency across our organization.Key Responsibilities:Act as a strategic financial advisor to business units,...
-
Compliance and Risk Manager
3 months ago
Cape Town, South Africa WASTE CARRIERS Full timeWaste Carriers is seeking a highly motivated, skilled and experienced Compliance and Risk Manager to join our company. **Job Purpose**: As the Compliance and Risk Manager, you will be responsible for ensuring the company's compliance with all relevant regulations and standards while minimizing operational risks. Your expertise will be crucial in developing...
-
HR Business Partner
2 days ago
Cape Town, Western Cape, South Africa Red Ember Recruitment PTY Ltd Full timeJob Title: HR Business PartnerWe are seeking an experienced HR Business Partner to join our team at Red Ember Recruitment PTY Ltd. The successful candidate will be responsible for providing high-level and effective business-focused human resources advice and solutions at a strategic and operational level.Key Responsibilities:Form collaborative partnerships...
-
Risk and Compliance Lead
4 months ago
Cape Town, South Africa Toys R Us and Babies R Us South Africa Full time**Job purpose**: To add value and improve our operations by bringing a systematic and disciplined approach by reporting the effectiveness of risk management, internal control, and governance processes. **Key Skills needed**: Be an analytical thinker with strong conceptual and problem solving skills. Have excellent documentation and communication...
-
Risk and Compliance Manager
3 weeks ago
Cape Town, Western Cape, South Africa Toys R Us and Babies R Us South Africa Full timeJob Purpose:To add value and improve our operations by bringing a systematic and disciplined approach to reporting the effectiveness of risk management, internal control, and governance processes.Key Skills Needed:Be an analytical thinker with strong conceptual and problem-solving skills.Have excellent documentation and communication skills.Be able to work...