Systems and Applications Manager

4 weeks ago

Sandton, South Africa Just Gym Full time

Overview

**Reference**
SAM-001

**Salary**
ZAR/month

**Job Location**:

- South Africa - Johannesburg Metro - Sandton

**Job Type**
Permanent

**Posted**
Friday, June 09, 2023

**Closing date**
09 Jul 2023 23:59

**Overview**

Planet Fitness continues its exciting growth trajectory, and this growth unlocks the need to place within the Digital Transformation and Technology Team a Systems and Applications Manager. This role will focus on the leadership and management of Planet Fitness’s systems, creating systems and architecture specifications, and managing day-to-day system operations. Planet Fitness has procured leading systems within the ambit of Customer Relationship Management; Procurement; Finance; HR; Member Management and Intranets. This role will focus on automating the various business processes through these systems.

**Seniority and Reporting Structure**

This role is Mid-Management role and will report into the Chief/Head of Digital Transformation. It will be responsible for leading a team.

**Work Break Down Responsibilities**

The incumbent will be responsible for the following job functions:

- Systems and Applications Architecture
- Designing, maintaining and proposing integration architectures and strategies
- Ideating and designing future/to-be business states, processes and system requirements
- Ensuring system architectures complement and support POPI and associated personal information legislation.
- Designing and documenting Planet Fitness’s business processes
- Member and Systems Management
- Identify, design and implement solutions on the member management system that unlocks Planet Fitness’s “Lead to Member” journey
- Identify, design and implement enhancements across all of Planet Fitness’s systems (Procurement, Finance, HR, Member and Debt)
- Partner with the Big Data and BI Manager to integrate data, information and systems
- Partner with the CX & Design Manager to ensure seamless integration of the Planet App, Website and Digital Marketing systems with the Member Management System and/or other systems
- Assess and evaluate “system to business fit” and identify gaps which inform “keep-as-is”, “enhance”, or “junk-it” decisions
- Systems Operations and Reporting
- Ensure all systems and server infrastructure are patched, secured and protected against any and all vulnerabilities
- Manage day-to-day tickets and priorities with systems partners to ensure a 99.5% system uptime is delivered
- Create and report on system uptime, tickets and development change requests, to the ManCo team
- Partner and continuously evolve the Standard Operating Procedure for Systems delivered via IT Support team
- Undertake system and user access audits quarterly to ensure user rights and user access is managed
- Identify, design and execute system training needs and content
- Identify, design and execute system change, “how-to” release packs
- Implement and manage Planet Fitness’s change management processes
- Project Management
- Plan, scope and execute small, medium and large transformational projects
- Budget and cost transformational projects
- Deliver projects on time and in scope
- Partner cross functionally to deliver successful projects
- Vendor and Team Management
- Manage and drive accountability with software, database and implementation partners/vendors
- Deliver a “Gold Standard” account partnership with all vendors and systems partners
- Lead the team to ensure delivery of all KPI’s and planned results
- Grow, nurture and develop talent by sharing knowledge, technical skill and expertise

**Experience and Exposure**

The following minimum experience and exposure is needed for this role:

- Ten (10) years in a Business Analyst or Solutions Architect role
- Ten (10) years experience working with ERP systems like SAP, JD Edwards, Sage PeopleSoft, etc.
- Five (5) years experience designing and implementing business processes
- Experience with business process automation and machine learning
- Experience and exposure with any of the following or all of the following products QContact, SalesForce, Dynamics CRM, Oxalys, Business Central, Sage, SharePoint, Itensity, Club Centric, MotionSoft
- Experience with middleware/integration frameworks, models and architectures
- Management and/or team leadership experience

**Education**
- Degree in Computer Science or Business Information Systems
- Grade 12

Contact information

Yvette Swanepoel

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