Team Manager: Claims Investigations

2 weeks ago


Centurion, South Africa Momentum Insure Company Limited Full time

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.-
**Role Purpose**
- Manage and lead a commercials and personal lines Motor and Non-Motor technical claims team to achieve the business objectives and improve customer experience.**Requirements**:

- Matric
- Leadership, management or Insurance studies will be beneficial
- Insurance experience in both personal and commercial lines insurance for at least 5 years of which 3 years were in a leadership position within the investigations department.
- Experience with People and workflow management is essential.
- Excellent communication skills in English (full fluency) with an additional South African language advantageous

**Duties & Responsibilities**
- Manage daily operational delivery within the investigations area of responsibilities
- Allocate and review claims allocated to investigators
- Meet the minimum performance requirements and manage operational expenses
- Conduct final interviews on complex and challenging claims
- Handle complaints/queries arising from claims validations or outcomes of claims handled by an investigator
- Reporting monthly on the progress, successes, and failures of the team
- Enhance service delivery and efficiencies within the claims department
- Identify and report on all risks identified that may impact the department or the company in general.
- Manage employee well-being and morale and other people management processes( such as Recruitment, Performance, and Talent management)
- Accountable for the management of work volumes and workflow.
- Establish and maintain positive stakeholder relations to foster good internal and industry partnerships
- Manage people's performance and ensure that formal and informal feedback is provided on a regular basis to individuals and teams and in line with the organization's performance standards
- Identifies, and proposes solutions and actions to workflow trends.
- Contribute to the optimization of work practices and procedures
Collaborating effectively with other departments and/or stakeholders to achieve results.
- Keep abreast of all products, processes, and system changes and developments.
- Coach, mentor and ensure people development to maximize operational efficiencies and in line with people development policies

**Competencies**
- Self-managed and strong team player.
- Excellent work ethic with a high degree of accuracy.
- Strong focus on attention to detail
- Deadline and Target driven.
- Ability to work under pressure and work across divisions.
- Client-centric
- Well-developed written and verbal communication skill
- Team leadership ability


  • Claims Team Manager

    3 days ago


    Centurion, South Africa CLC Full time

    **Job Purpose** Responsible to assist with the daily running and management of the Division through the effective use of resources. Ensuring that SLA’s are met per Binder Agreements. The purpose is the effective management of claims consultants. Ensure efficient service levels to internal and external clients by providing customer service and preparing...

  • Fire On The Road

    2 weeks ago


    Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work...


  • Centurion, South Africa Affirmative Portfolios Full time

    **Finance ~ Insurance** **Centurion** ***: **Manager: Actuarial Claims Risk - Centurion - Salary: R1 028 791.00 pa (Negotiable)** **Overview** - The - **Manager: Actuarial Claims Risk** is responsible to manage the provision of Actuarial Claims Risk support and advice to the Company business. **Qualifications** - Bachelor’s Degree/Advanced Diploma in...


  • Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction**Role Purpose**Requirements**: - Previous commercial claims experience is essential - Previous call centre experience in a claims environment - Matric **Duties & Responsibilities** - Capture/register claims on the PREMIA system - Handle administration and follow ups concerning claims - Liaise with clients, service providers and assessors -...


  • Centurion, South Africa CLC Full time

    **Job description**: To provide CLC as a business and the Claims Own Damage department with the necessary management and support in performing the claims processing duties within the SLA’s stipulated. This includes all claims processes and tasks as well as all communication relating to matters that impact all stakeholders. **Qualifications and...

  • Manager: Forensics

    6 days ago


    Centurion, South Africa PPS Recruitment Full time

    **Job Advert Summary**: Applications are invited for the above-mentioned position, to be filled as soon as possible. **Minimum Requirements**: - Bachelor’s Degree in Forensic or equivalent - Certified Fraud Examiner (CFE) will be advantageous - Relevant post graduate degree will be advantageous - 2 - 5 years’ experience in similar role in an insurance,...

  • Claims Assessor

    Found in: Talent ZA C2 - 3 weeks ago


    Centurion, South Africa MMI Holdings Ltd Full time

    Closing Date2023/03/20Reference NumberMMH230301-6Job TitleClaims AssessorPosition TypePermanentRole FamilyClient ServicesClusterHealth SolutionsRemote OpportunitySome of the timeLocation - CountrySouth AfricaLocation - ProvinceGautengLocation - Town / CityCenturionIntroduction Metropolitan is one of the oldest financial services brands in South Africa. With...

  • Claims Administrator Wanted

    Found in: Whatjobs ZA C2 - 6 days ago


    Centurion, City of Tshwane Metropolitan Municipality, Gauteng, 0014, South Africa FreeRecruit Full time

    Responsibilities • Assess the validity of the claim and documentation • Invalid claims will be rejected/ Repudiated • Assure capturing of claims are done accurately • Assure all criteria is met to pay claim • Assure the quality of feedback (written and verbal) to clients • Assure feedback on requirements for successful claims payment is done...


  • Centurion, South Africa Shoprite Group Full time

    **Purpose of the Job**: The main objective of the role is to ensure that general security functions and access control procedures are adhered to. The incumbent will also be responsible for the prevention and investigation of pilferage, damages and theft. **Job Objectives**: **Accountable for**: Safety and Security of the campuses - Ensuring general security...


  • Centurion, South Africa Shoprite Group Full time

    Closing Date 2024/03/11 - Reference Number SHO240305-2 - Job Title Risk and Safety Manager - Job Type Permanent - Location - Country South Africa - Location - Province Gauteng - Location - Town or City Centurion - Purpose of the Job The main objective of the role is to ensure that general security functions and access control procedures are adhered to. The...

  • Claims Consultant

    3 days ago


    Centurion, South Africa PSG Insure Full time

    **Job description**: The Claims Consultant is responsible for coordinating and overseeing, managing, negotiating settlement of the claim and is accountable for the finalisation of the claim end-to-end. **Responsibilities**: - Register claims and appoint assessors - Manage claims in terms of claims SLA - Make decision regarding merit - indemnify or not -...

  • Claims Consultant

    3 weeks ago


    Centurion, South Africa PSG Insure Full time

    **Job description** The Claims Consultant is responsible for coordinating and overseeing, managing and negotiating the settlement of the claim. The consultant is accountable for finalising the claim end-to-end and must have knowledge of Commercial and Personal lines products and be able to process motor as well as non-motor claims **Responsibilities**: -...


  • Centurion, South Africa Group Risk Management Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **R25'000.00 - R35'000.00 Monthly Basic Salary (Negotiable)** **Job Purpose** The purpose is the effective claims handling and settlement of claims. Ensure efficient service level of internal and external clients. These duties include: accurate reserving of a claim, reviewing insurance policies to determine cover, contacting...

  • Incident Management Consultants

    Found in: Whatjobs ZA C2 - 1 week ago


    Centurion, South Africa Customer Loyalty Consultants Full time

    We are seeking Afrikaans speaking Incident Management Consultants who specialise in Plumbing Claims and are willing to work shifts. Minimum Requirements: Grade 12 certificate or equivalent Level 4 qualification issued by SAQA Computer Literacy MS Office: Work, Excel, Outlook Intermediate Skill level Clear Criminal and ITC Record Relevant FAIS Credits &...

  • Incident Management Consultants

    Found in: Talent ZA 2A C2 - 1 week ago


    Centurion, South Africa Customer Loyalty Consultants Full time

    We are seeking Afrikaans speaking Incident Management Consultants who specialise in Plumbing Claims and are willing to work shifts. Minimum Requirements: Grade 12 certificate or equivalent Level 4 qualification issued by SAQAComputer Literacy MS Office: Work, Excel, Outlook Intermediate Skill levelClear Criminal and ITC RecordRelevant FAIS Credits & FAIS...

  • Incident Management Consultants

    Found in: Adzuna ZA B C2 - 1 week ago


    Centurion, South Africa Adzuna ZA B C2 Full time

    We are seeking Afrikaans speaking Incident Management Consultants who specialise in Plumbing Claims and are willing to work shifts. Minimum Requirements: Grade 12 certificate or equivalent Level 4 qualification issued by SAQAComputer Literacy MS Office: Work, Excel, Outlook Intermediate Skill levelClear Criminal and ITC RecordRelevant FAIS Credits & FAIS RE5...

  • Incident Management Consultants

    Found in: Talent ZA C2 - 1 week ago


    Centurion, South Africa Customer Loyalty Consultants Full time

    CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.We are seeking Afrikaans speaking Incident Management...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **(Market related)** CLC is currently recruiting experienced Short-Term Insurance Claims Consultants, who specialise in Commercial-Lines: Non-Motor and Motor Claims, to join our Claims Department. The purpose is the effective claims handling and settlement of claims. Ensure efficient service levels to internal and external...


  • Centurion, South Africa Six Sense Full time

    Gauteng, Centurion - Annually Cost To Company (Market related) A well-established financial services business is seeking to appoint a Manager: Actuarial Claims Risk. **Qualifications**: - Bachelor’s Degree/Advanced Diploma in Actuarial Science/Mathematics related qualification. - Qualified Associate/Fellow Actuary of (ASSA/IFoA/SoA/CAS) or any other...