Fire On The Road

Company Description

OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

**Job Description**:
As the OUTsurance Claims Assessor /Investigator you will be responsible for assessing, validating and finalising fire and liability claims in the personal lines and business.

**Responsibilities**:

- Validate all fire incidents and claims
- Validate all liability incidents and claims
- Meeting with clients, witnesses, SAPS officials, towing operators etc.
- Finalise all reports and administration (reports, scanning, photographs etc.)
- Liaise with service providers
- Make the decision, all administration and telephonic queries arising around that.
- Handling and resolving all queries and problems from service provider and clients
- Conduct all the above to the required performance and quality standards that are in place with all Liability claims
- Conduct all the above to the required performance and quality standards that are in place with all Fire incidents

**Required Competencies & Personal Attributes**:

- Excellent interpersonal and communication skills (verbal and written)
- Computer literacy is essential
- Investigative know-how is essential
- Conflict handling
- Self-disciplined and self-motivated (must be able to work independently)
- Problem solving/initiative
- Negotiation skills
- Stress tolerance
- Tenacity and resilience
- Be an analytical thinker with an investigative instinct
- Customer service oriented
- Deadline and results oriented
- Attention to detail
- Takes ownership and responsibility
- Adaptability

**Qualifications**:
**Essential**
- Matric
- Valid Driver’s license
- 3 years working experience in Claims or Health and Safety

**Advantageous**
- Investigations experience will be beneficial, especially fire claims investigation/ assessing.
- Previous liability claims investigation experience will be beneficial
- FAIS Accreditation or a FAIS recognized qualification will be highly beneficial
- Previous investigations experience will be beneficial

Additional Information

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.