Quality Assurance Department Manager

10 hours ago


Durban, South Africa Outworx Full time

**Responsibilities**:

- Ability to analyse data, create and review processes.
- Ability to build scorecards.
- Ability to draw up audit plans and schedule staff.
- Analyse data in order to find areas for growth and improvement.
- Willingness to assist other departments to develop solutions and metrics.
- Design, implement, and improve company quality standards.
- Training, motivating, coaching, and correcting employees to ensure that standards are met.
- Create reports to track progress.
- Formulate strategies to increase productivity.
- Investigating customer complaints.
- Achieves quality assurance operational objectives by contributing information and analysis to Department Head.

**Requirements**:

- Excellent knowledge of data analysis and forecasting methods.
- Strong attention to detail
- Tertiary qualification advantageous
- Matric or NQF Level 4 equivalent required
- Minimum of 2 years’ experience within a managerial role
- Minimum of 2 years’ experience within operations
- Excellent communication skills

Flexibility

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)



  • Durban, South Africa Pro Talent Full time

    Our client, a dynamic global manufacturing organization, is looking for a ** **Quality Assurance Manager, based in Durban. **MAIN FUNCTIONS** - To assure that all quality standards are always satisfied for all products. - Develop, execute, and manage procedures to guarantee that products fulfill quality, function, and reliability criteria before being...


  • Durban, South Africa Hirt & Carter Full time

    **_QUALITY ASSURANCE SUPERVISOR _** **_FIRST IMPRESSION LABELS _** **_DURBAN - ** **_CORE PURPOSE OF THE JOB: _** Ensure that all the quality control functions of the Quality Assurance department are maintained. **_KEY PERFORMANCE AREAS:_** - Ensure compliance to procedures and customer requirements - Implement and measure quality control checks ensuring...


  • Durban, South Africa Transnet Full time

    **_ Equity Statement :_** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of the advertisement. Note: if you have not been contacted within 30 days of the closing date of this advertisement please consider your We urge all our employees, clients, members of the public and our...


  • Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full time

    About Us:\Abantu Staffing Solutions is seeking a dedicated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest quality standards are met across all aspects of our automotive manufacturing process.\Your Responsibilities:\Monitor and maintain product, process, quality, and...


  • Durban, South Africa Affirmative Portfolios Full time

    **Technical ~ Risk Management** **Durban** ***: **QUALITY ASSURANCE OFFICER DURBAN R20 000 PM** Our client in Durban has an exciting opportunity for a Quality Assurance Officer The term quality assurance in higher education is increasingly used to denote the practices whereby academic standards are determined, maintained and improved. This definition...


  • Durban, South Africa Mdalisu Financial Services Full time

    Main Purpose of Role The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls. The Quality Assurance Specialist is also responsible for increasing the department's customer satisfaction rating by making sure that the Sales & Customer Services team provides exceptional customer service. A key part of the role...


  • Durban, South Africa CHANNEL CONSTRUCTION Full time

    **Company Description** Channel Construction, founded over 20 years ago, specializes in medium to heavy fabrication and erection of structural steel, modular structures, pipe racks, and tanks. The company is located in Durban Bayhead area with extensive fabrication facilities and a proven track record of manufacturing products to exacting standards in...

  • Quality Assurance

    6 days ago


    Durban, South Africa Debt Solution SA Full time

    Debt Solutions SA is looking for Quality Assurance Agents


  • Durban, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    Oversee Quality Assurance OperationsWe are seeking an experienced Quality Assurance Team Leader to oversee our quality assurance operations and ensure that we maintain the highest standards of customer satisfaction. As a key member of our team, you will be responsible for monitoring agent interactions, analysing and monitoring sales agent trends, and leading...

  • Quality Assurer

    4 days ago


    Durban, South Africa Huhtamaki Group Full time

    Inspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...


  • Durban, South Africa Futurelink Global Recruitment Full time

    **Introduction** Our Client, based in Durban, is looking for a Senior Quality Assurance Manager to join their team. The Senior Quality Assurance Manager will be responsible for managing the design, development, and maintenance of quality control measures ensuring that the standards of the business are maintained. **The successful incumbent will: -** Be...


  • Durban, South Africa Urban Lifestyle Rewards Full time

    **About us** Urban Lifestyle Rewards is a small business in UMHLANGA PLAZA. We are professional, agile, and our goal is to Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail,applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment....


  • Durban, South Africa Bespoke International Group Full time

    Are you passionate about ensuring exceptional customer experiences? Do you have an eye for detail and a strong commitment to maintaining high-quality standards? Join our dynamic team as a Quality Assurance Agent at our thriving international BPO! We are seeking dedicated professionals to help us deliver top-notch service to our global clientele. As a...


  • Durban, South Africa Talksure Full time

    **MAIN PURPOSE OF THE ROLE** Oversee and manage the day-to-day operations of a Quality Assurance team. **DUTIES AND RESPONSIBILITIES** **To ensure customer satisfaction through monitoring agent interaction with the customer.** - Collate and distribute send reports - Liaise with sales departments - Analyse and monitor sales agent trends - Audit sales and...


  • Durban, South Africa Recruitment Matters Africa Full time

    Our client is looking for a Quality Assurance Graduate to join their team and oversee the quality of all products and services that their. organization produces. **Responsibilities**: - Ensure that standards and safety regulations are observed - Address and discuss issues and proposed solutions with superiors - Document quality assurance activities and...


  • Durban, South Africa Pollock and Associates Full time

    Quality Assurance & Insights Manager Call Centre BPO Durban - Kwa Zulu Natal - South Africa A fantastic opportunity exists for a highly experienced Quality Assurance and Insights (QA&I) Leader to join an innovative, complex, and rapidly growing BPO business. The role holder will be accountable for delivering all aspects of the QA&I plan, ensuring the...


  • Durban, South Africa urban lifestyle rewards Full time

    Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail, applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!! - Full Training...


  • Durban, South Africa Urban lifestyle Full time

    **Quality Assurance Agent required** The offer: - R4500 Basic Salary plus + Commission * - An awesome working environment The Requirements: - 1 years experience in Quality assurance - Matric - Good knowledge of excel. - Good communication skills. - Clear Criminal record. **Salary**: From R4,500.00 per month Ability to commute/relocate: - Phoenix,...


  • Durban, South Africa O'Dwyer Personnel Full time

    **POSITION**: Quality Assurance & Insights Manager **REPORTS TO**: Centre of Excellence Executive **BASED IN**: Durban, Mount Edgecombe A fantastic opportunity exists for a highly experienced **Quality Assurance and Insights (QA&I) Leader** to join an innovative, complex, and rapidly growing BPO business. The role holder will be accountable for delivering...


  • Durban, South Africa Jobted ZA C2 Full time

    KEY RESPONSIBILITIES: To comprehensively evaluate and review selected inbound & outbound sales and service calls and/or loan applications or other business processes and procedures by way of Halo/Datastor/PureCloud to assess quality, the sales consultant's knowledge, sales technique, and compliance to legislation To ensure that all findings are...