Customer & Advisor Care Consultant

2 weeks ago


Bellville, South Africa Emerald Life Full time

Emerald Life Proprietary Limited is a registered Micro Insurer with its head office in Bellville, Western Cape. We seek to recruit x2 positive and self-motivated individuals to join our Customer and Advisor Care Department in the capacity of Customer and Advisor Care Consultants.

**x2 Customer & Advisor Care Consultants**:Bellville Head Office

The incumbents will be situated at our head office in Bellville and will work Mondays to Fridays 08h00am to 17h00pm.

**Key duties & Responsibilities**
- Proactively retain and attract business by providing excellent service to all role players.
- Deliver positive support to all our clients, sales force, and internal staff.
- Establish and build relationships at all levels with internal departments to enhance organizational effectiveness and efficiency.
- Minimize operational errors and losses by reporting all discrepancies on the system.
- Accurate reporting on telephone outcomes on systems.
- Sustain positive communication and build good relationships.
- Answer all questions and address all concerns. If unsure, ask Management and return call as soon as possible.
- Follow up on concerned matters raised, to ensure these concerns were resolved.
- On request demonstrate functionality accurately and completely.
- Ensure accurate record keeping with service delivery.
- Document all interactions in writing on system records.
- Managing large amounts of In
- and Outbound calls in a professional manner.
- Identify the caller’s needs, clarify information, research every issue, and provide solutions.
- Ensure positive support and a responsive climate are created with all interactions.
- Easily adapt to changes between campaigns as needed by the organization.

**Qualification & Experience**
- Grade 12 or similar qualification essential.
- Computer literate (Excel, Word & Outlook).
- Excellent written and verbal communication skills for the following positions are essential: Incumbent 1 & 2: Excellent written and verbal communication in English, Xhosa, Xulu, Sotho, Pedi and Tswana.
- Any other languages will be beneficial.
- Previous Customer Care experience in a Call Centre will be advantageous.
- Insurance knowledge will be beneficial.

**Additional Skills and Behaviour**
- Effective listening skills, patience, and empathy.
- Ability to use own initiative and be proactive.
- Efficient and accurate with attention to detail.
- Ability to work on your own and as part of a team.
- Self-motivated.
- Deliver results and meet customer expectations.
- Ability to work under pressure.

Should you be successful for the position, you will be required to work for a probation period of 6 months.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Bellville, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Customer Care (required)

**Language**:

- English, Xhosa, Zulu, Sotho, Pedi and Tswana (required)

Application Deadline: 2023/03/02



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