Specialised Managerial Consultant
4 weeks ago
Company Description
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
**Job Description**:
The Specialised Managerial Consultant will provide quality guidance, support and coaching to the managers of Kaelo Lifestyle clients engaging in the programme.
Further to this the Managerial Consultant will be responsible for managing formal referrals.
**SPECIAL REQUIREMENTS**
Conducting managerial assessments when managers formally refer employees into the EAP
Providing feedback, guidance, coaching and support to the manager during the formal referral process
Provide managers with tools and techniques when dealing with difficult employees
Assist managers in dealing with the various challenges related to their managerial roles
Provide guidance and coaching around leadership skills, management skills and soft skills required in managerial roles.
Log case notes on all interactions with clients on the EAP system.
**Qualifications**:
**PERSON DETAILS: WORK EXPERIENCE**
**REQUIRED**
Minimum of 5 years EAP or related counselling experience
**PREFERRED**
Telephonic counselling experience
**EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY**
**REQUIRED**
Qualified social worker, psychologist or registered counsellor
Registered with the relevant professional body
**PREFERRED**
**TECHNICAL SKILLS OR KNOWLEDGE**
**REQUIRED**
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Good data entry and typing skills
Knowledge of administration skills and processes
**PREFERRED**
Some experience in a call centre or customer service environment
Additional Information
**Accountability**
**Action orientated**
**Communication**
**Business writing and presentation skills**
**Problem solving skills**
**Creative thinking**
**Strong relationship skills**
**Growth and development mind-set**
**Planning and organisation**
**Resilient and adaptive**
**Systems thinking and connecting ability**
**Professional and brand conscious
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