Specialised Managerial Consultant

1 week ago


Johannesburg, Gauteng, South Africa Kaelo Full time
Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.

Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.


Job Description:


The Specialised Managerial Consultant will provide quality guidance, support and coaching to the managers of Kaelo Lifestyle clients engaging in the programme.

Further to this the Managerial Consultant will be responsible for managing formal referrals.

SPECIAL REQUIREMENTS
Conducting managerial assessments when managers formally refer employees into the EAP

Providing feedback, guidance, coaching and support to the manager during the formal referral process

Provide managers with tools and techniques when dealing with difficult employees

Assist managers in dealing with the various challenges related to their managerial roles

Provide guidance and coaching around leadership skills, management skills and soft skills required in managerial roles.

Log case notes on all interactions with clients on the EAP system.

Qualifications:



PERSON DETAILS:
WORK EXPERIENCE


REQUIRED
Minimum of 5 years EAP or related counselling experience

PREFERRED
Telephonic counselling experience



EDUCATION:

QUALIFICATIONS:
ACCREDITATIONS WITH PROFESSIONAL BODY


REQUIRED
Qualified social worker, psychologist or registered counsellor

Registered with the relevant professional body

PREFERRED

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED
Required language proficiency

Knowledge of customer service principles and practices

Knowledge of call centre telephony and technology

Good data entry and typing skills

Knowledge of administration skills and processes

PREFERRED
Some experience in a call centre or customer service environment

Additional Information

Accountability

Action orientated

Communication

Business writing and presentation skills

Problem solving skills

Creative thinking

Strong relationship skills

Growth and development mind-set

Planning and organisation

Resilient and adaptive

Systems thinking and connecting ability
**Professional and brand conscious

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