Business Enablement Specialist

1 month ago

Johannesburg, South Africa Metropolitan Life Full time

**Introduction**

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.

Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

**Role Purpose**

The purpose of the role is to drive business implementation and adoption of solutions/tools/systems within the change management framework, in accordance to with Metropolitan Life business strategic priorities.

**Requirements**:

- Grade 12/Matric
- Communications/Business degree or equivalent
- PROSCI Certification/Change Management Certification Advantageous
- Project Management Certification Advantageous
- Valid South African Driver's license
- Good Computer Skills (Microsoft O365)
- Proven ability to drive successful implementation
- Proven experience with Stakeholder management
- 3 - 5 years business development/management experience
- Good engagement and collaboration skills
- Coaching experience
- Strong Presentation and Facilitation skills
- Technology/Computer skills
- Generic Job Title

**Duties & Responsibilities**

**Internal Process**:

- Develop a thorough understanding of the business strategy for the geographic area to inform change approach
- Understand key operational plans and assist with the successful implementation and support of those strategies through change
- Collate, analyse and provide feedback and suggestions to drive innovation and improvement of processes, people, and systems
- Collaborate with internal and external stakeholders to ensure the effective implementation of all business change within the designated area
- Inform the design, development, delivery and management of change related communications within the area of change
- Conduct impact analyses, assess change readiness and identify key stakeholders to inform the change and execution plan
- Provide input, document requirements and support the design and delivery of training programs to build the required capability and support the adoption of the change
- Identify, analyse and prepare risk mitigation tactics for the area of change to ensure the successful implementation of the desired change
- Identify and manage anticipated resistance for the area of change by implementing various change management tactics
- Consult, coach and co-ordinate efforts with ecosystem of change area
- Implement actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan to drive the adoption of the desired change
- Support and engage senior and middle management leaders to create readiness and buy in for the change
- Coach managers and supervisors to equip managers and supervisors to lead, endorse and manage any change related activity and adoption
- Guide and provide input to the project plan to ensure all change management elements and activities are documented and integrated into the delivery plan
- Integrate change management activities into project plan for the province
- Evaluate and ensure user readiness and effective stakeholder management Identify, manage, monitor and report risks and issues associated with change implementation
- Manage the change portfolio in the province by acting as a key contact for all business change in the region whilst managing change initiatives and the adoption thereof

**Client Services**:

- Educate, encourage and engage with distribution, providing direction and recommendations in support of campaigns and growth strategies
- Explore and set up experimental designs in answer to key business questions
- Provide authoritative, expertise and advice to clients and stakeholders
- Build and maintain relationships with clients and internal and external stakeholders
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
- Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

**People**:

- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Positively drive, influence and participate in change initiatives
- Continuously develop own expertise in terms of profession

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