Incident Co-ordinator

Manage in-depth investigations into IT related problems to co-ordinate a rapid and effective cross-sectional response to major incidents including escalation, follow-through, dissemination of workarounds or resolution advice and closure. Conduct detailed analyses of data gathered via the service management process to identify underlying issues and develop...

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it...

JOB RESPONSIBILITIES - COORDINATOR: - Manage day to day staff scheduling - Ensure all sites are visited and incidents/request solved within KPI - Manage response to computer related request and incidents - Provide installation and upgrade services of supported hardware and software JOB RESPONSIBILITIES -TECHNICAL SUPPORT: - The LTS will provide client...

**Security Manager Job Responsibilities** Develop and implement security policies, protocols and procedures Control budgets for security operations and monitor expenses Co-ordinate and supervise security officers and guards Attend meetings with other managers to determine operational needs Plan and co-ordinate security operations for specific...

GoldenRule Technology is currently hiring for one of the leaders in the health and wellness space. We are looking for well-seasoned Release Analyst to join a global team.  **Key Purpose** Monitors the SDLC and ensures that the tested source code is replicated into the Dev, Test and production environment. While the build is progressing, handle any...

**SPECIFIC TASKS (NOT LIMITED TO)** **On order Placement**: - 1. New orders processing - 2. Sales orders created and ensure that client signs - 3. Update orders list at least 3 times a day - or on request from Management and ensure all orders are cross - checked - 4. Confirm credit/terms/payments prior to dispatch on clients - 6. Create driver schedule for...

**Reference** - PE001344/DW**Sector** - Manufacturing**Location** - Gauteng, JHB - Central**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Requirements**: - Proven work experience as an Operations Manager or similar role. - Minimum three years Chemical industry related experience will be advantageous. - Degree in Business,...

Exciting opportunity within ICT Solutions for an Service Desk Coordinator. Our client is an internationally trusted ICT Solutions provider looking for a service desk coordinator to join their team. Their culture is to " break the mold in order to achieve exceptional outcomes." This is evident of their high-performance and successful work culture. The...

**Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are)** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and...

**OPERATIONS MANAGER** (Johannesburg) **Overview of Job Requirements** FINANCE AND BUSINESS MANAGEMENT - Manage the operational budget, with high focus on cost management. - Authorize expenditure within authority levels. - Assist with operational budget inputs (resources, material handling equipment, labour, consumables, etc.) - Participate in the Monthly...

Support the feature teams with all start-up/release management related tasks. Supports management and product owners with ordering and managing of infrastructure. Co-ordinate change requests for infrastructure related topics. Participate in all initiatives to ensure compliance within the Domain and Product environment Monitor and report on monthly KPI...

**OVERALL DUTY**: Accountable for Implementation, Management & Control of the Company Health & Safety Management System in compliance to HSSE requirements and standards on site as prescribed by the Company, Legal and the associated Client. **TARGETS & OBJECTIVES**: ASSURANCE OF COMPLIANCE OF HSSE STANDARDS (LEGAL & CLIENT) ON SITE **NOTE**: SPECIFIC **SMART...

**Experienced Control Room Operators with prior experience In tracking fleet, you must be willing to work shifts.** **Skills and Experience**: - Tracking of vehicles locations by GPS system Monitoring vehicle driver performance Answering calls, Handling customer queries Send out Road side assistance - At least 2+ years' experience as a Tracker - Tracking...

**Job Description**: **You will engage with the following stakeholders**: - Management - Internal/External stakeholders - PASA - SARB **Your key responsibilities will include** - Operate as per standard operating procedures: - Start of Day, Processing, Command Execution, Run instruction End of Day & Reconciliation process - Customer Liaison - Monitor and...

ITIL v4 - Excellent oral, written, presentation, and communication skills - Previous experience in a Service Management/Service Transition Management role - Ability to follow and ensure collective adherence to process - Excellent attention to detail - Ability to make decisions and drive transition - Ability to inspire co-operation and co-ordinate activities...

**The purpose of the position**: - Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. - We aim for 100% no tickets breached so...

Key ResponsibilitiesSupport of platforms, providing Level 1 and Level 2 support to the business and stakeholdersProvide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applicationsCollaboration with other members of the Production Management teamWork with Application Development (AD) teams to...

**JOB DESCRIPTION** 1. JOB TITLE: IT Applications Analyst 2. LOCATION: Head Office -Bedfordview 3. APPOINTMENT: Reports to the IT Business Applications Manager 4. QUALIFICATIONS AND EXPERIENCE: - Relevant B Degree. - Knowledge of Project Management (PMBOK, Prince II, Agile) principles would be advantageous. - Proven experience in incident management, IT...

Job Description- Hello Future Production Support Analyst - Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. - Are you someone who can: - Has experience in providing excellent customer service and support is important. Application...

JOB TITLE - SERVICE DESK MANAGER **MAIN RESPONSIBILITIES**: - Ensure the Delivery and Maintaining of a high-quality fault logging and resolution for most Incidents and known problems - Ensure the Delivery on High-Quality first and second level support - Focus on call answering and first-level resolution KPIs - Continuous development - Ensure the Delivery...