Production Support Engineer

Found in: Talent ZA C2 - 3 weeks ago

Johannesburg, South Africa Siri Technologies Full time

Key Responsibilities

  • Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders
  • Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications
  • Collaboration with other members of the Production Management team
  • Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'
  • Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business to improve reliability, stability and capacity management
  • Production systems monitoring, start of day (SOD) and end of day(EOD) checks
  • Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systems
  • Engage with project teams through the SDLC of new applications to ensure successful on boarding into Production Management
  • Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases

Technical Skills

  • 5+ years' experience in Production Support in Financial services industry
  • Very strong Analytical and problem-solving skills
  • Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
  • Excellent knowledge of SQL and stored procedures (experience with PostgreSQL and MS SQL databases)
  • FIX protocol knowledge
  • Strong Shell / Python scripting skills
  • Ability to prioritise workload, react quickly and escalate to meet business expectations
  • Strong working knowledge of real time monitoring systems
  • Financial Product knowledge would be advantageous
  • Agile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalities
  • Performing code fixes and maintenance
  • Incident Management
  • AIX,DB2,Kubernetes, Rancher containers, MS SQL, PostgreSQL

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