Life Center Operator

2 weeks ago


Johannesburg, South Africa Cre8work! Full time

**DUTIES**

T**echnical Call Centre operations as per training**:

- Client interfacing-professional and informed
- Alarm management, response and escalation as per training
- Remote technical assistance as per training
- Where required, fault finding and fault rectification on site
- Camera operations management
- Interval based scanning and report based on required schedule
- Escalation where required

**Data Centre Operations**:

- Procedures enactment as per training (access on reference, permission, etc.)
- Access control and restriction as per schedule
- Vetting of method statements as per training
- Creation of method statements as per training
- Risk identification in access ref requests as per training
- Where required, goods receiving and signing for deliveries for the DC
- Enforcement of DC code on persons entering DC as per training
- Shift reporting as per training
- Emergency operating procedures when required as per training
- Ad Hoc drawing creation and validation as per training and standards
- Drawing and SLD variation identification and updates
- All procedures to be IS09000 and ISO27000


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