Contact Center Leader

**Job Purpose** To manage the daily operations of the digital customer experience team through training and monitoring the team to achieve the highest level of quality and productivity **Key Responsibilities** - Manage all agents and digital customer experience platforms in all branches. (Platforms: MessageBird or similar, Facebook, X (formerly Twitter),...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key Responsibilities- Lead and manage a team of contact center agents, ensuring quality customer interactions and...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and...

WHATSAPP TO APPLY. 0687161231 We are looking for an energetic, well-spoken customer service Agents to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information on our products and services. The Job Roles will include -...

ABOUT the role: Working in an exciting and growing company where you will be integral in helping to resolve customer queries. You will be part of the contact center's large team and the front line for our customers, Making it essential you have a positive and friendly approach RESPONSIBILITIES Attending to Clients Queries Making And Answering Calls From...

WHATSAPP TO APPLY. 0687161231 We are looking for an energetic, well-spoken customer service Agents to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information on our products and services. The Job Roles will include -...

Advanced Call Center Technologies (ACT,) is looking for an energetic, motivated, and experienced, ONSITE Call Center Operations Manager to join our rapidly growing team. We offer: - Opportunities to advance within - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment - Affordable benefits for you, your spouse, and/or children...

A well-established business in Edenvale seeks a skilled Contact Center Operations Coordinator to join their team.Key Responsibilities:Manage the switchboard and front desk, providing exceptional customer service and support.Co-ordinate the customer ordering process, ensuring a smooth, professional, and efficient experience for customers.Handle quotations,...

**Purpose of the Job**: - Handle incoming phone calls - Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams - Communicates customer inquiries/messages/feedback to relevant team members - Tracking of customer or branch parcels - Taking collections - Pulling hardcopy POD’s -...

Experienced and suitably qualified Contact Centre Team Leader who is accountable, well spoken, and client service driven. The position comprises delivery in the following areas: - Managing the daily operations of the contact centre; - Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; -...

**Title**: **Contact Centre Sales Team Leader**: **Salary**: - 35000 **Description**: - We are looking for an exceptional Team Leader, to supervise and grow the internal customer service team as well as support the Contact Centre Manager on team leader duties with the Telesales Consultants. - Leading by example you will motivate, coach, encourage and...

We are looking for an exceptional Team Leader, to supervise and grow the internal customer service team as well as support the Contact Centre Manager on team leader duties with the Telesales Consultants. Leading by example you will motivate, coach, encourage and inspire the team to reach sales, gross profit targets and productivity targets. By using a...

Who we are - Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. - Our success is rooted in our passion for our clients and everything we do is...

Kairos International is on the lookout for an experienced Field Sales Manager/Team Leader for the Randburg branch. Experience is Essential and all applicants will go through relevant reference checks. Start date: Immediate. **Salary**: R5,000.00 - R7,500.00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to...

The Sales Contact Centre Team Leader's primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed sales targets. The role combines management, selling, coaching and leadership activities to enable the sales team to achieve their assigned targets. Operationally, the Team Leader is responsible for driving the...

outbound call center Managers with Insurance experience wanted!! I-talk Financial Services based in Randburg is looking to fill the above mentioned posts. **_Qualifying criteria: _** - Coordinate Sales floor - Manage Team leader and their Teams - Compile reports daily - Liaise with QA managers to ensure quality standards are met - Set up calibration when...

Job Description - Service Center Co-ordinator About Us Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. Company Profile. Our core competencies are...

Manager: Center of Excellence (COE) Date: 12 Dec 2024 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group Who we are Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging...

**THE JOB AT GLANCE** Reporting to the Chief Operating Officer, the Head: Contact Centre will be responsible for developing the strategy for the contact centre for the benefit of the customers/stakeholders including leading and overseeing both inbound and outbound Contact Centre Operations that services all RMA businesses (COID, Life, AIT) with diversified...

You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing...