Customer Services Co-ordinator

2 weeks ago

Hammarsdale, South Africa Buckman Full time

**CUSTOMER SERVICES CO-ORDINATOR (FIXED TERM CONTRACT)**

**SUPPLY CHAIN, HAMMARSDALE**

**Location**:Hammarsdale, Durban, South Africa

**Language(s) Requirements**: English

**Seniority Level**: Intermediate Level

**Employment Type**: Temporary/Contractor

A **Customer Service Co-Ordinator** position has become available in the **Supply Chain, Operations Department based in Hammarsdale.** This is a fast - paced but friendly environment that will suit an organized person with a great eye for detail.

This position is responsible for facilitating, receiving, and processing of domestic and international customer orders to ensure perfect order is met and customer relationships are maintained.

**Qualifications**:

- National Diploma or equivalent in Customer Service Management
- Certification in Export would be an advantage.

**Experience**:

- Minimum of 3-5 years’ Customer Services experience
- Minimum of 2 years’ experience within the Chemical Industry
- Knowledge of all requirements (processes and procedures) for order processing

**Responsibilities include but not limited to**:

- Co-ordination of all orders from order placement to expediting and liaising with sales and/or Supply Chain Manager throughout this process to ensure all problems/delays are communicated and resolved effectively.
- Receiving and processing of sales orders, following these through to delivery and invoicing, ensuring that processing is accurate. This will include export orders as well (incoterms, VAT act etc.)
- Month-end processing and reconciliation of orders, consignment stocks and all relevant tasks to ensure timeous submission for customers and finance. (Work over week end/public holiday if required to complete month end).
- Dealing with queries from Customers, Sales Representatives and within Supply chain department.
- Normal filing/processing of documentation and follow up work.
- Liaising with other support and sales team members
- Ensuring compliance with all SHERQ requirements and be involved in Continuous Improvement Projects

**Knowledge, skills and abilities required**
- A highly energetic, self - driven, independent, self-motivated person
- Excellent problem solving and communication skills
- Ability to meet tight deadlines and work under pressure
- Work in professional manner at all times taking ownership of ensuring the customer needs are met as promised

**Equity Statement**

**CLOSING DATE: 29 May 2023**

LI-TD1

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