Branch Manager

5 days ago


Johannesburg, South Africa Swift Human Resources Full time

**Job Purpose**:
Responsible to manage and oversee outlet personnel, supervising outlet operations, and ensuring efficient operations on a day-to-day basis. Improving efficiencies and streamlining outlet activities to maximize financial and other key indicators to achieve peak performance levels.

**Qualifications and or Experience**:

- Matric Certificate (with maths literacy minimum). Additional related courses/qualifications and advantage.
- At least 8 - 10 years’ experience in a similar management role within the motor industry
- Sound Technical knowledge and understanding
- Experience in motor part sales
- Experience of managing Profit & Loss, balance sheet and associated financial responsibilities.
- Understanding of procurement
- Understanding of ISO 9001/ 45001 or relevant quality management system
- Strong proficiency in Microsoft Office
- Experience with stock management
- Sales and customer interaction experience

**General Tasks**:

- Provide superior customer service levels that exceed customer expectations while staying in line with Company policies and procedures
- Ensure that daily, weekly and monthly targets are being met
- Adhere to high ethical standards, and comply with all regulations/ applicable laws
- Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
- Resolving customer problems and queries as needed
- Manage warranty claims and assist the customer, salesman and QC department throughout the process
- Managing of all purchase orders and resolve any discrepancy for purchases on orders/ parts.
- Responsible for managing the orders system “WOM”.
- Responsible for managing the store and the stock levels on the “VISION’ system.
- Management of daily sales figures
- Overseeing stock delivery from DC
- Assessing market conditions and realign business strategy accordingly
- Lead, develop and implement variable cost programmes across all areas of responsibility.

automotive|manager

For more information please contact:
Michelle Van Wyk


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