Senior Manager: Collections

2 weeks ago

Johannesburg, South Africa Nedbank Full time

**Job Requisition and Talent Acquisition Contact**
- REQ: 132884- TA Consultant: Lebohang Monate- Advert Closing Date: 26/03/2024- Area: Gauteng (135 Rivonia Road, Sandton)- Job Family- Credit
- Career Stream- Credit Collections
- Leadership Pipeline- Manage Managers
- FAIS Affected**Job Purpose**
- To lead and monitor the implementation of best practice credit collection strategies and processes, utilising all resources to minimise collection risks while providing client services, in line with business strategic objectives. To rehabilitate and retain profitable clients by implementing world class collection methods and strategies by effectively directing and co-ordinating the activities of staff and third parties in order to maximise collections and recoveries and minimise operational costs.**Responsibilities**:

- Ensure team meets collection and recoveries targets by setting & monitoring individual targets utilising national benchmarks, resource and capacity planning, process management, exceptions reporting and taking corrective action.
- Provide account of the department activities and achievements by generating applicable business performance matrix in appropriate format, drafting reports and presenting to the relevant governance forums.
- Rehabilitate and retain profitable clients by implementing cost effective collection methods and strategies.
- Align department goals to the business unit and the bank by incorporating future predictions into business unit 3 years plans.
- Build and maintain effective stakeholder relationships by regular communication and attending appropriate forums.
- Manage vendor relationships by monitoring performance according to Service Level agreements (SLAs).
- Build trust in working relationships by communicating, knowledge sharing, ensuring proper handover processes and establishing common understanding of product & client grouping.
- Monitor business results by analysing performance data from the Management Information System (MIS), actioning audit reports (Internal & External), taking corrective action and evaluating effectiveness of processes, policies and procedures.
- Understand resources and infrastructure requirements by evaluating applicability & relevance of processes, strategies and asset policy.
- Monitor and evaluate external vendor services by continuous measurement on the relevance of the services.
- Execute on appropriate governance by reporting to relevant governance forums, driving actioning of audit reports, considering various risks on a continued basis and ensuring appropriate policies and procedures are in place.
- Create appropriate environment for high performance culture by providing leadership insight, succession planning & organising, coaching and up skilling team.
- Build sound and best practices strategies and processes to contact clients, reduce risk and provisions.
- Ensure that measurements are in place such as Payment due successes, Cure Rates, kept rates and Default Rates are met.
- Manage performance of direct reports and hold them accountable for managing the performance of their reports.
- Manage the delivery of cross functional teams by analysing information and giving feedback on identified areas of concern.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
- Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
- Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
- Ensure transformational targets are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department.
- Deliver a world class service through others by ensuring a client centric culture through required interventions.
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
- Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
- Essential Qualifications - NQF Level- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Relevant NQF 6 Qualification in Financial Management.- Minimum Experience Level- 5 to 10 years experience in collections and recoveries or risk management envrioment which includes a leadership role.**Technical / Professional Knowledge**
- Business administration and management
- Capacity planning
- Financial Accounting P

  • Collections Operations Manager

    1 month ago

    Johannesburg, South Africa Nimble Group Full time

    **Reporting to**: Operations Executive **Job Purpose**:To lead and develop a working relationship with clients, taking responsibility for the development of strategic action plans. Creating growth through better recoveries, regular accurate reporting and ad hoc interactions optimizing recovery profits. Ensure compliance of legal/contractual obligations...

  • Legal Operations Manager

    1 month ago

    Johannesburg, South Africa Set Consulting Full time

    Legal Operations Manager - Specialised CollectionsR480k - R540k per annumJohannesburg Excellent career opportunity for a Legal Operations Manager with a fast-paced Credit Solutions Group within their specialised collections department. Reporting to the Senior Manager, you will be pivotal in leading and managing the legal team, and directing the legal...

  • Legal Operations Manager

    1 month ago

    Johannesburg, South Africa SET Recruitment Consultants Full time

    Legal Operations Manager - Specialised CollectionsR480k - R540k per annumJohannesburg Excellent career opportunity for a Legal Operations Manager with a fast-paced Credit Solutions Group within their specialised collections department. Reporting to the Senior Manager, you will be pivotal in leading and managing the legal team, and directing the legal...

  • Legal Operations Manager

    3 weeks ago

    Johannesburg, South Africa Set Consulting Full time

    Legal Operations Manager - Specialised Collections R480k - R540k per annum Johannesburg  Excellent career opportunity for a Legal Operations Manager with a fast-paced Credit Solutions Group within their specialised collections department. Reporting to the Senior Manager, you will be pivotal in leading and managing the legal team, and directing the legal...

  • Operation Manager

    5 days ago

    Johannesburg, South Africa ABC Worldwide Full time

    Job Description: Operation Manager - CollectionsJob Responsibilities: Manage and oversee the collections operations within the company. Ensure efficient debt collections processes are in place. Monitor and improve collection strategies to maximize effectiveness. Supervise and lead a team of collection Team Managers and Agents. ...

  • Operations Manager

    1 month ago

    Johannesburg, South Africa SET Recruitment Consultants Full time

    Operations Manager (Specialized Debt Collections)Market-Related Salary Johannesburg Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building capacity, and...

  • Operations Manager

    1 month ago

    Johannesburg, South Africa Set Consulting Full time

    Operations Manager (Specialized Debt Collections)Market-Related Salary Johannesburg Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building capacity, and...

  • Operations Manager

    3 weeks ago

    Johannesburg, South Africa Set Consulting Full time

    Operations Manager (Specialized Debt Collections) Market-Related Salary  Johannesburg  Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building...

  • Collections Team Manager

    1 month ago

    Johannesburg, South Africa Nimble Group Full time

    **Reporting to**: Operations Manager **Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets **Location**: Sandton, JHB **KEY PERFORMANCE AREAS**: Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but...

  • Collections Agent

    1 month ago

    Johannesburg, South Africa Isilumko Staffing Full time

    We are seeking an experienced Collections Agent (Credit Cards) who has worked at one of the TOP banks in SA doing Credit Card collections. The portfolio only consists of credit cards. The requirements are as follows: - Knowledge of the full collections process. - Capturing client information on the system and make notes after calls are conducted to...

  • Collections Agent

    1 month ago

    Johannesburg, South Africa Isilumko Staffing Full time

    We are seeking an experienced Collections Agent (Credit Cards) who has worked at one of the TOP banks in SA doing Credit Card collections. The portfolio only consists of credit cards. The requirements are as follows:Knowledge of the full collections process.Capturing client information on the system and make notes after calls are conducted to debtors.Manage...

  • Collections Consultant

    4 weeks ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Contact** - REQ 133483- Lebo Monate- Location: Johannesburg- Closing date: 30 April 2024**Cluster** - CDR- Collections**Career Stream** - Credit Collections - Leadership Pipeline- Manage Self: Technical **Position** - Collections Consultant**Job Purpose** - To recover debt and assets by following internal and legal...

  • Collections Consultant

    1 month ago

    Johannesburg, South Africa Motivity (PTY) Ltd Full time

    **Job overview** - Engaging with relevant customers and stakeholders. - Ensure legislative requirements are adhered to. - Reporting to internal and external stakeholders. - Query resolutions within SLAs. - Stakeholder management. - Take actions to encourage timely arranged payments. - Investigate historical data for each debt of bill. - Monitor accounts to...

  • Recycling Collection Projects

    4 weeks ago

    Johannesburg, South Africa PETCO, based in Johannesburg Full time

    **Introduction** - Drive efficient and sustainable upstream recycling strategies for PETCO, ensuring sustained supply of feedstock for downstream recycling through strategies that seek to drive effective integration and progressive development of waste collectors. - Lead PETCO Enterprise Development (ED) projects and execution support team compromising of...

  • Collections Representative

    3 days ago

    Johannesburg, South Africa Mia Share Full time

    **The Role** We are a fast-growing startup looking for a highly motivated individual to join our Servicing and Collections team. Your primary objective will be to help students get on track and stay on track with their tuition obligation. You must be comfortable making and taking calls, negotiating and problem solving. You must be self-motivated, set high...

  • Debt Collection Agent

    1 month ago

    Johannesburg, South Africa Cartrack Full time

    We have great opportunity for Collection Agents to join our team where you will be responsible for the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone, negotiating payment plans with debtors, and enacting payment plans that eliminate debt. Key responsibilities: - Collaborating...

  • Debtors/collections Clerkjb3753

    1 month ago

    Johannesburg, South Africa Educor Full time

    **Debtors/Collections Clerk JB3753**: Braamfontein, Johannesburg, Gauteng - Accounting/Finance **Debtors/Collections Clerk JB3753** **Location: Braamfontein** **Market Related** Are you detail-oriented and skilled in financial matters? If so, we have an exciting opportunity for a Debtors/Collections Clerk to join our team in Braamfontein. In this role,...

  • Manager: Spec Collections

    4 weeks ago

    Johannesburg, South Africa Nedbank Full time

    **Requisiton Number and Contact Details** - REQ # 125830- Talent Acquisition Consultant - Ezekiel Dube- Location - Sandton- Closing Date - 2 May 2023- Job Family- Credit - Career Stream- Credit Recoveries - Leadership Pipeline- Manage Others **Job Purpose** - As a Repayment Strategy Specialist, your main goal will be to oversee and manage the portfolio of...

  • Collections Clerk

    5 days ago

    Johannesburg, South Africa Recruitment Full time

    Collections Clerk (JB4387)BraamfonteinMarket Related3 Month Fixed Term contractEducation and Experience Requirements:Matric or equivalent.one - two years of experience in a finance environment or call center.Six months’ exposure to Excalibur collections system is preferred.Job Purpose:To effectively collect outstanding payments from clients through...

  • Billing and Collections Officer

    1 month ago

    Johannesburg, South Africa Communicate Recruitment Full time

    An established Financial Services firm based in Randburg is looking to hire a dynamic Billings and Collections Officer to join their growing team. An established Financial Services firm based in Randburg is looking to hire a dynamic Billings and Collections Officer to join their growing team. You will ensure that billings are done timeously, calculated...