Administrative Assistant Healthcare
3 weeks ago
The position is a combination of an administration support, data capture, query resolution processes, client liaison and general office support.
**Responsibilities**:
- Generate and follow up iComply documentation and update CRM
- Capturing of:
- Monthly billing statements
- Suspensions and reinstatements (including SMS communication to members)
- Gap claim requirements were not submitted by PSG
- Weekly checking of the Discovery website on addition of dependant requirements
- Assist Support Centre Consultants where and when required
- Backup for Support and Admin Centre staff
- Resolve complex medical aid claims
- Follow up and investigate returned postal and other communication and update data base accordingly
- Attend to specific client servicing needs
- Assist with special Client and Practice related projects, where required
- Assist with Wellness Days where required
- Perform any other additional duties or responsibilities, which reasonably fall within the ambit of the job description, or in accordance with operational requirements of the business
**Minimum requirements**:
- Grade 12 / NQF4 qualification
- 2 years relevant healthcare work experience within the financial services industry
- Proficient in both spoken and written English and at least one other of the official South African languages
- Computer literacy (MS Office)
**Competencies required**:
- Client centricity
- Communication skills
- Attention to detail
- Team player
Ability to commute/relocate:
- Pietermaritzburg, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (required)
**Experience**:
- Administrative support in Financial Service: 2 years (required)
License/Certification:
- RE 5 Certificate (required)
Application Deadline: 2023/06/30
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