Influencer Social Media Advocate

7 months ago


Cape Town, South Africa Boldr Full time

A LITTLE BIT ABOUT **Boldr**
- Boldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for Boldr impact.
- We employ just over a thousand team members across five countries, and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES
- Meaningful connections start with **AUTHENTICITY**:

- We do our best work by being **CURIOUS**:

- We grow by remaining **DYNAMIC**:

- Our success combines **AMBITIOUS VISION** with **OPERATIONAL EXCELLENCE**:

- At the heart of great partnerships we’ll always find **EMPATHY**

**WHAT IS YOUR ROLE**:
As a Influencer Social Media Advocate you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

**Requirements**:
**WHAT WILL YOU DO**:
**Social Media Management**:

- Monitor and actively engage with customer inquiries and comments on social media channels, including but not limited to Facebook, Instagram, Whatsapp and Linkedin.
- Respond to customer inquiries promptly, providing accurate information and resolutions.

**Customer Engagement**:

- Build and maintain positive relationships with customers through social media interactions.
- Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.

**Issue Resolution**:

- Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
- Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.

**Content Sharing**:

- Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.

**Feedback Loop**:

- Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
- Advocate for improvements in our products and services based on social media feedback.

**Social Media Guidelines**:

- Adhere to company guidelines and policies when representing the client on social media platforms.
- Maintain a consistent and professional brand voice.

**WHAT WE’LL LIKE ABOUT YOU**:
**YOU ARE**
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker with an eye for even the most minute of details
- Passionate about client satisfaction.

**YOU HAVE**
- Bachelor's degree in marketing or any field related.
- Minimum of 2 years of experience in customer support, with a focus on social media management.
- Strong understanding of various social media platforms and their best practices.
- Excellent written communication skills, with the ability to craft engaging and concise responses.
- Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
- Ability to work in a fast-paced and dynamic environment.

**Benefits**

Salary

Benefits



  • Cape Town, South Africa Puzzle Innovation Full time

    **Join Our Mission to Unite Hearts Across Africa: Social Media Influence Wanted!** Are you a passionate storyteller, content creator, and connector? Do you have a deep appreciation for cultural diversity and a flair for engaging content creation? We invite you to be a part of our groundbreaking journey! **Position**: Social Media Influence **Location**:...

  • Social Media

    3 days ago


    Cape Town, South Africa Viv Gordon Placements Full time

    You’ll be responsible for ideating campaigns and writing posts; your main responsibilities would include growing and managing social channels, Influencer management, overall Digital Marketing and of course being a part of the creative phase of content generation right through to the execution of it all. We love teamwork, and if you are the ‘Jill of all...


  • Cape Town, South Africa Boldr Full time

    A LITTLE BIT ABOUT **Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for Boldr impact. - We employ just over a thousand team members...

  • Social Media Manager

    7 months ago


    Cape Town, South Africa ROCKBlue Full time

    Are you a social media expert who wants to make a difference in the world? Bring your enthusiasm and talent to ROCKBlue (rockblue.org), an international non-profit with a global team of change makers working to bring clean water and basic sanitation to urban areas in developing countries — now impacting more than 28 million lives in 6 countries in...


  • Cape Town, South Africa Superbalist Full time

    We're looking for people who: - are decisive - are continuously learning & improving - think big - are proactive - obsess about the customer and the customer experience - are accountable - collaborate - are trustworthy, approachable and open minded - simplify processes and solve complexity - diverse and inclusive If that sounds exciting to you, then you...


  • Cape Town, South Africa UniSky Trade Full time

    **Social Media Manager (part time)** **Meet UniSky Group** UniSky Group is a bunch of young online experts with a mission to make humanity’s most loved products universally accessible. Since 2016 we have been pivotal in leveraging business partnerships to share our passion for product innovation and market penetration. The diversity of our brand portfolio...

  • Social Media Manager

    7 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    As the South African Social Media Manager you will be responsible for the assistance of the general social media department for all 4 southern African properties. You will help execute our overall global social media strategy through organization and scheduling of social content, content creation within our hotels, and helping to develop creative ideas to...


  • Cape Town, South Africa 99 Cents Full time

    We are looking for someone who is passionate about social media to join our close-knit team and become a part of delivering quality 360 digital campaigns to be proud of. From stand-alone social, influencer and content tactical initiatives, to fully integrated 360 digital campaigns - you will be working on some of the biggest, most loved brands in South...

  • Social Media Manager

    2 months ago


    Cape Town, South Africa The Grow Collective Full time

    **Key Responsibilities**: Social Media Strategy Develop tailored social media strategies for clients, ensuring alignment with their brand and business objectives and audience insights. Conduct Competitor research Understand how to identify tactical opportunities for brands across various social media platforms. Liaise with clients and the account management...


  • Cape Town, South Africa Silvertree Capital (PTY) ltd Full time

    **About the role**: The _Social Media Co-ordinator (Faithful to Nature, UCOOK, Pet Heaven) _supports the _Group Social Media Lead _in growing and managing all social media channels for Faithful to Nature, UCOOK & Pet Heaven. The _Social Media Co-ordinator_ is primarily responsible for scheduling, disseminating and tracking the performance of all social...


  • Cape Town, South Africa African Extracts Full time

    _**PLEASE NOTE that this job requires you to work ON-SITE in CAPE TOWN.* **_ We are looking for someone passionate about Social Media to join our close-knit team and become a part of delivering quality digital content to be proud of. You will be working closely with the Digital Manager to create engaging content for the company's social media presence,...

  • Social Media Manager

    3 weeks ago


    Cape Town, South Africa Silvertree Capital (PTY) ltd Full time

    Do you live and breathe social media? Are you passionate about health and wellness? Faithful to Nature, South Africa's leading online retailer for natural products, is searching for a talented and creative Social Media Manager to join our growing team! About You: - You are a social media wiz with a proven track record of success in **managing and growing...


  • Cape Town, South Africa The Social Effect Full time

    Have you recently finished a marketing, advertising, or writing degree or diploma and are looking for that first leg up? We are looking for a marketing intern who will effectively act as a marketing coordinator to support our social media, outbound, and internal marketing teams. The majority of our Interns go on to become full-time employees, so this really...

  • Social Media Manager

    6 months ago


    Cape Town, South Africa Black Snow Agency Full time

    We are looking for an energetic, dynamic and confident social media manager with minimum five+years (±5) of experience in a social media role. The Social Media Manager is ultimately responsible for the smooth running of our clients' accounts: strategically, operationally, creatively and financially. **Main responsibilities**: As a social media manager,...

  • Social Media Manager

    7 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Social Media Manager.** **5* Award Winning Hotel Collection - Southern Africa** **Cape Town - Camps Bay based** **Hospitality Social media Management experience essentiaM** **Job Summary**: As the South African Social Media Manager you will be responsible for the assistance of the general social media department for all 4 southern African properties (...


  • Cape Town, South Africa Black Snow Africa Full time

    We are looking for an energetic, dynamic and confident s ocial media manager with minimum five+ years of experience in a social media role. The Social Media Manager is ultimately responsible for the smooth running of our clients' accounts: strategically, operationally, creatively and financially. **Main responsibilities**: As a social media manager, your...

  • Social Media Intern

    3 weeks ago


    Cape Town, South Africa Crew Life at Sea Full time

    Assist with the design and execution of social media campaigns Create weekly and monthly editorial calendars to promote company brands on various social media websites Create and distribute content such as blogs, infographics, videos and press releases on social media and traditional news outlets Track social media engagement to identify high-performing...

  • Social Media Manager

    6 months ago


    Cape Town, South Africa amiiraa Full time

    POSITION IDENTIFICATION Position Title: Social Media Manager Company: Amiiraa Location: Capetown - South Africa Reports to: Marketing Manager Grade: To be added PURPOSE OF POSITION The Social Media Manager at amiiraa Online Store plays a vital role in managing and maintaining the company's presence on various media platforms, including YouTube,...

  • Social Media Manager

    7 months ago


    Cape Town, South Africa 99 Cents Full time

    We are looking for someone who is passionate about social media to join our close-knit team and become a part of delivering quality 360 digital campaigns to be proud of. from stand-alone social, influencer and content tactical initiatives, to fully integrated 360 digital campaigns - you will be working on some of the biggest, most loved brands in South...

  • Social Media Manager

    7 months ago


    Cape Town, South Africa Flash Full time

    **RESPONSIBILITIES**: - Develop and implement social media and content strategies that support business objectives and increase brand awareness. - Ensure targets are consistently met and community efforts are aligned with the overall objectives. - Collaborate with internal and external stakeholders to coordinate exceptional experiences for community members...