Operations Manager Psd Support Services

4 months ago

Boksburg, South Africa Epiroc AB Full time

**Functional area**:Other**Onsite or Remote**:Onsite**Primary Skills**:Critical Thinking,Coaching and Mentoring,Analytica**Country/Region**:ZA**City**:Boksburg**Location**:Boksburg, GT, ZA, 1467**Company name**:Epiroc South Africa (Pty) Ltd**Date of posting**:Aug 26, 2024**About Epiroc**
**Epiroc **is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.
**Life at Epiroc**
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.**Mission of the role**:

- The **Operations Manager - PSD Support Services**, forms part of the Leadership Team reporting to the Parts and Services Business Line Manager. This role will be responsible for all safety, operational and financial performance of Epiroc’s PSD support services activities.- This role has functional as well as profit and loss responsibility of around 100 service technicians.- This is a challenging position within Epiroc - you will need to work through complex issues for our customers, engage with a broad range of internal and external counterparts, and promote the solutions and capabilities Epiroc has in its arsenal. Your ability to approach your work methodically, and your ability to prioritise tasks effectively will be key to your success in this role.**Main Duties and Responsibilities**:
- Drive operational safety across the PSD workshops nationally including the implementation of initiatives to continuously improve safety culture and performance.
Ensuring service excellence standards are consistently achieved across all PSD support service functions;
Identify and deliver efficiency service projects to maintain a market leading position.
Strategic work force planning, to ensure training programs are aligned to the market requirement
Standardise processes across the PSD workshop and inventory warehouses nationally;
Ensuring exceptional customer satisfaction, growing the market share of the workshops and training departments.
Maintain effective working relationships with the customers and other key internal stakeholders;
Drive leadership accountability and optimised employee engagement;
Lead, coach and further develop a high performing team;
Work in partnership with customers to identify and deliver our key workshop and training services to ensure safe, efficient profitable growth for Epiroc.
capital

**Skills, Competence and Experience**- 10 years’ experience in Mining - Compulsory requirement
Experience with complex industrial equipment,
Experience with supporting customer in complex mining related projects.
Proven track record for managing workshops
Demonstrated business management experience.
Technical knowledge of Epiroc mining equipment, and aftermarket services
Demonstrated track record of managing complex workshops and workshop systems and processes

**Educational Qualification**:
- Qualified Artisan - Compulsory requirement
National Diploma - Compulsory requirement
Bachelor’s degree in operations management, business administration or Engineering - Recommended/Desirable

**Behaviours**:
- Ability to motivate and mentor large teams across broad geographical locations;
Demonstrated track record in leading and driving a positive safety culture;
Demonstrated ability to foster and maintain strong relationships with customers;
Strong focus on optimisation of employee engagement;
Strong interpersonal and negotiation skills;
Working understanding of managing work in progress as well as working

**Travel**- You will be expected to travel 40% of the month and working from the office for 60% of the time.
Limited Hybrid work Capability

**Last Date to Apply**: 09 September 2024- **United. Inspired.**Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

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