Service Centre Helpdesk Coordinator

2 weeks ago


Johannesburg, South Africa Eaton Full time

For our Electrical Division in Johannesburg, we are looking for a Service Centre Helpdesk Coordinator who will assist our Power Distribution Technical Manager in scheduling our team of Field Service Engineers work, more precisely arranging installations, repairs, commissioning, projects and services. Quoting, Forecasting and Reporting tasks are also included in the scope.

The role is based on site.

**Responsibilities**:

- Invoicing - processing and ensuring the accuracy of invoices
- Spares allocation - allocation of spares from stores to the scheduled work as required
- Work in Progress - WIP report: Reconcile all open outstanding jobs where cost allocated too
- Back Log Report sales orders - investigate and process Back log report on Sales orders
- Order Processing/Purchase Orders follow ups
- Forecasting based on job schedules
- Manage the Credit notes & Basic quoting
- General filing in and scanning of documents
- Job Scheduling and planning - schedule technicians' jobs and check with technicians on the progress
- Monitor Technician Productivity & Time Management
- General administration & General customer services tasks
- Contractor management
- Customer queries
- Documentation control

**Qualifications**:

- National Senior Certificate (NSC) and Basic Admin experience is required
- 3 - 5 Years of experience in a customer facing role
- Financial acumen is required
- Microsoft Excel at advanced level
- Strong Planning and Organization skills
- Sound problem solving skills
- Sound written and verbal communication skills
- Detail orientated, strong analytical and numeracy skills
- Eagerness to learn and grow in the role
- SYSPRO ERP Software experience is preferred
- Coping with a dynamic environment
- Teamwork oriented and Work Ethic
- Flexibility/Adaptability to change
- English language at advanced level

**What we offer**:

- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

LI-DG1


  • Helpdesk Co-ordinator

    4 weeks ago


    Johannesburg, South Africa Be Different Recruitment Full time

    **Gauteng**, JHB - Northern Suburbs** **R 15 000 - R 20 000 Monthly Cost To Company** Our client an IT Solutions company based in Fourways is seeking a highly motivated and energetic **Helpdesk Coordinator** to join their dynamic team. This is an excellent opportunity for someone who is looking to work in a fast paced, high energy environment and wants to...

  • IT Helpdesk Support

    4 weeks ago


    Johannesburg, South Africa CallForce Full time

    IT Helpdesk Support Support operations and other support services with helpdesk request Attend to tickets logged in a timeous and efficient manner Raise any deviations with the Head of ITEnsure employees are adhering to IT protocols

  • IT Helpdesk Manager

    4 weeks ago


    Gauteng, Johannesburg, South Africa Boldr Full time

    Boldr’s job vacancy, Career and Recruitment Job title : IT Helpdesk Manager – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries WHAT WILL YOU DO This position will implement and manage technical and SaaS solutions ensuring security and quality...

  • Call Centre Manager

    4 weeks ago


    Johannesburg, South Africa CBRE Excellerate Full time

    We are looking for a skilled Call Centre Manager who can lead our helpdesk and agents to better performance and improve service quality. The Call Centre Manager will assist in establishing call centre objectives, provide agents with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyse call centre data, and...

  • IT Asset Coordinator

    4 weeks ago


    Johannesburg, South Africa Telebest Full time

    Our client has an opportunity available for an IT Asset Coordinator.Requirements:4 years’ experience in an IT Service Desk or Call Centre role, preferably in the telecommunications space, of which 2 years’ experience must be within an ITIL aligned asset managed environment.Matric,Business intelligence certificate.Relevant IT Diploma or Degree would be...


  • Johannesburg, South Africa PG Group Processing Full time

    **Main job purpose** To lead, manage and support the entire operation of a Fitment Centre, by implementing and driving Company Standards and aligning business to the Company Strategy. **Main Objective** Ensure the achievement of company budgets by managing expenses through effective stock control, generating sales, effective cash management and strict...


  • Johannesburg, South Africa Pink Elephant Full time

    JOB TITLE - HEAD OF SERVICE CENTRE Reporting to the Managing Director and assuming an important, managerial and strategic role within the wider management team, the Head of Service Centre is responsible for the company’s local and offshore Managed Services operation. This key individual must be technically minded with an exceptional customer focus, have...


  • Johannesburg, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job**: The Business Applications Coordinator is accountable for systems administration and related support and maintenance of the relevant Business Application Systems in all areas within the Capsicum Culinary Studio and IIE School of Hospitality and Service Management brands **Responsibilities**: - System administration and...


  • Johannesburg, South Africa Richemont Full time

    Reference Code: 94822**Customer Service Coordinator**: - Richemont- Johannesburg, GT, ZA- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the...


  • Johannesburg, South Africa THE SKILLS MINE (PTY) LTD Full time

    **Requirements**: - A minimum of 5 years of experience in leading large-scale customer contact centres/operational centres/call centres with inbound capabilities - Proven track record of effectively managing and leading diverse teams, particularly in high-pressure environments, with a focus on nurturing talent and driving performance - Strong analytical...


  • Johannesburg, South Africa Lotus HR & Recruitment Full time

    Our client, a professional, fast paced international gas/chemical processing manufacturer is seeking to employ an organised and customer centric and service focused right hand to the Divisional Manager and provide support and direction to the technical teams. *** **KEY REQUIREMENTS TO MEET FOR CONSIDERATION** - You will have Matric plus a diploma in...


  • Johannesburg, South Africa HotelJobs.co.za Full time

    **SERVICE CALL CENTRE AGENT - JOHANNESBURG - R12000 to R14000 based on experience and qualifications.** We are recruiting two motivated and detail-oriented SERVICE CALL CENTRE AGENTS to join a Catering Supply Company’s team in Johannesburg. The primary responsibilities of this role include handling call centre duties such as logging service calls, opening...

  • Helpdesk Analyst

    4 weeks ago


    Johannesburg, South Africa Gilbarco Full time

    **JOB TITLE**: Help desk Analyst. **DEPARTMENT**: Help Desk (Johannesburg, SA) **REPORTING TO**: Help desk Manager. **PURPOSE OF POSITION** Supporting the current maintenance customers in the region and achieve SLA targets. **KEY RESPONSIBILITIES** - Responsible for the first level support of customers and distributors in the region by responding to...


  • Johannesburg, South Africa R.A.W. GROUP Full time

    Simpson Safes is seeking a dynamic and detailed-oriented Service and Logistics Coordinator to join the team in the Johannesburg branch. This role is crucial in ensuring the seamless coordination of services and logistics operations. **Requirements**: - 3 years proven work experience in service coordination and logistics management. - Matric / Grade...


  • Johannesburg, South Africa Motivity (PTY) Ltd Full time

    To ensure effective management of staff, processes, performance and systems of the Enterprise Contact Centre and to ensure optimal implementation and delivery of end to end customer service/experience to our Enterprise Business segment clients and operational support in line with the Customer Experience and Enterprise Business Unit Strategy **Job...


  • Johannesburg, South Africa R.A.W. GROUP Full time

    Job Description:We are seeking a dynamic and detailed-oriented Service and Logistics Coordinator to join our team. This role is crucial in ensuring the seamless coordination of services and logistics operations. Requirements:3 years proven work experience in service coordination and logistics management.Matric / Grade 12 Responsibilities:Coordinate and...


  • Johannesburg, South Africa R.A.W. GROUP Full time

    Job Description:We are seeking a dynamic and detailed-oriented Service and Logistics Coordinator to join our team. This role is crucial in ensuring the seamless coordination of services and logistics operations. Requirements:3 years proven work experience in service coordination and logistics management.Matric / Grade 12 Responsibilities:Coordinate and...


  • Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 68651 **Job Type** - Temp Contract **Job Title** - Microsoft Systems Centre Service Manager **Computer Skills** - ITIL,Microsoft,IT Service management **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Ongoing support- **Inherent Requirements** - Bachelor's degree - Customization - 3+ Years of...

  • Helpdesk Analyst

    4 weeks ago


    Johannesburg, South Africa Vontier Full time

    JOB DESCRIPTION JOB TITLE : Help desk Analyst.  DEPARTMENT : Help Desk (Johannesburg, SA) REPORTING TO : Help desk Manager.  PURPOSE OF POSITION Supporting the current maintenance customers in the region and achieve SLA targets. KEY RESPONSIBILITIES Responsible for the first level support of customers and distributors in the region by...

  • Quality Assurance

    5 days ago


    Johannesburg, South Africa Isilumko Staffing Full time

    Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience? - **Provide quality administration service in respect of Quality Assurance** - Contribute to implementation of quality assurance process within the call centre. - Assess calls and achieve set assessment...