Manager: Billing Operations
3 weeks ago
Gauteng
- ,
- JHB - North
- (Market related)
- Our client in the Telecommunications industry has an opportunity available for a Manager: Billing Operations to be based in the Johannesburg area.
- Requirements:
- Minimum 3-year tertiary qualification in Finance or Commerce
- Minimum of 5 years’ experience in specialisation; with experience in managing others.
- Experience working in a large organisation
- At least 5 year’ s experience in a similar management position, in dynamic and fast-moving industries
KPAs:
- Implement action and plans to ensure fulfilment of objectives, liaising with relevant areas when necessary to ensure delivery of required solutions, customer experience and SLAs.
- Assist in driving best practice, continuous improvement and innovation at process and procedure level
- Assist in reviewing of policies, processes, and procedures within the credit risk and billing department, and provide suggestions
- Control all end-to-end consumer bill runs, including online and mobile platforms and processes
- Manage billing queries, ensuring accurate and timeous resolution as per agreed turnaround time
- Oversee the package creation process as per the consumer business units’ guidelines
- Customer Experience Management
- Compile and present monthly billing reports
- Project Management
- Projects and system enhancements
- Stakeholder Relationships
- Recruit, develop and retain people with outstanding skills, qualifications, and potential
- For more information please contact:
- Angie Nel
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