Assistant Community Manager

4 months ago

Cape Town, South Africa Neighbourgood Full time

Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented Assistant Community Manager to work alongside our Community Managers with excellent all round operational, hospitality and property management skills to join our team. As the Assistant Community Manager, you will work closely with the Community Manager to oversee the operations and ensure the smooth functioning of our property. Your primary responsibility will be to build and foster a vibrant community among guests, staff, and partners, creating a welcoming and inclusive atmosphere. This role offers an excellent opportunity for growth and development in the hospitality industry.

The purpose of an Assistant Community Manager in hospitality is to support the creation and maintenance of a vibrant and engaged community among guests, staff, and partners within a hospitality establishment. This role plays a crucial part in enhancing the overall guest experience and fostering a sense of belonging and connection.

**Roles and Responsibilities**:

- To oversee a site team in conjunction with the onsite Community Manager.
- Implement operational changes to ensure that location objectives are met.
- Manage, attend to, assign and monitor tasks and duties on the company task tracking system (this is currently ASANA)
- Be the point of contact for all location issues or member communications. It is the Community Managers responsibility to maintain good relationships with all members and guests.
- Oversee the effective management and maintenance of each location and provide capital improvement recommendations to the Hospitality Manager.
- Establish new relationships with new members and maintain key member relationships.
- Ensure that all staff maintain procedures around new guest check in's and check out's.
- Ensure quality member and guest relations and resolve escalated issues.
- Ensure that key service provider relationships are maintained.
- Ensure compliance to company policies and procedures and other applicable laws and regulations.
- Maintains a thorough knowledge of the current and up to date room status of all bedrooms and ensure that this is updated accordingly.
- Managing and participating in the check-in and check-out process, ensuring that it is swift, efficient and pleasant.
- Verifying that guest rooms are available prior to check-in.
- Work with the report line and team on issues involving the membership agreement and building compliance.
- Oversee insurance claim processes are appropriately managed.
- Provide ongoing supervision of direct reports, providing daily work direction, scheduling, performance evaluations and/or training.
- Overseeing a team consisting of housekeeping and maintenance and assisting and advising them on performing their duties to the best of their ability and for the benefit of the company as a whole.
- Interact with Head of Property Administration and Sales Associate (new members) in order to be kept up to date regarding administration requirements for the members renewal, new membership or membership termination.
- Complete and maintain the locations Facilities Management Schedule including the tracking of important servicing dates or regular ongoing maintenance requirements.
- Ensure Company policies and procedures are being adhered to.
- Act as Manager on Duty in the absence of the Community Manager.
- Monitoring of the location’s communication channel, such as Slack and/or WhatsApp (if applicable).
- To ensure that all guests receive the best possible standard of service at all times.
- To ensure that all guest complaints / compliments received are dealt with in the correct professional manner and sent to the Housekeeping Supervisor, in a timely fashion and that these are all recorded and any actions to be followed up are completed and files updated.

**Qualifications and Experience**:

- 3 - 5 years professional knowledge and/or work experience
- Minimum of 3 years in Hospitality or Property Management
- 2 Years management position
- Industry/related experience - Hotels and resorts or commercial and retail property
- Strong financial skills
- You will be able to demonstrate a high level of agility in a demanding environment and be able to effectively communicate with a broad range of stakeholders.
- Exceptional project management skills will be considered fundamental together with a motivated and commercially astute approach.

**Salary**: R13,000.00 - R15,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

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