Premium Management Intern

2 weeks ago


Cape Town, South Africa Metropolitan Life Full time

**Introduction**

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

**Role Purpose**

**Requirements**:

- Matric
- Business Management qualification from a Technical and Vocational Education and Training College (TVET)
- Excellent academic results (proof of academic transcripts required)
- Proficiency in English
- Strong customer service capability
- Good communication skills - verbal and written
- Computer literacy

**Duties & Responsibilities**
- Perform general administrative duties
- Investigate client queries within the agreed SLA
- Investigate unpaid premiums
- Perform mandate checks
- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Positively influence and participate in change initiatives
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Take ownership for driving career development

**Competencies**
- Eye for detail
- Energetic and self-motivated
- Insatiable curiosity
- Innovative and brave
- Collaborate across boundaries
- Diversity and inclusiveness



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