IT Change Management Specialist Ii

5 days ago

Bellville, South Africa Santam Full time

CAREER OPPORTUNITY
The Santam Direct team is responsible to provide clients with a direct service for policy sales and maintenance. The Direct Business Change Manager (BCM) will participate in direction-setting, coordination, and implementation of the Direct business strategy with regards to Digital and Technology enablement, managing the demand from the business and be the interface between the development teams in Santam’s IT department (BITS) and business. This will include the prioritization of initiatives, ensuring the appropriate funding is secured, acting as a trusted advisor to business and proactively recommend solutions that will support the business unit to operate mor Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on business process, digital and technology offerings and practices
Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimal solutions and supporting practices are implemented across stakeholder groups
Stay informed and continuously improve understanding and knowledge of what the internal platforms offer as well as the future roadmap and opportunities for each, in order to provide advice to stakeholders as well as identify technical enablers that may be involved when a new initiative is conceptualized
Maintain information to track and monitor progress across Direct business initiatives
Regularly scan the market for latest developments in the insurance industry as well as similar direct players in other industries and advise on new business opportunities
Collaborate and maintain relationships internally by communicating business demand and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders
Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Santam
Responsible for managing the business demand for a wide range of solutions and services to be prioritised and included in the Direct portfolio and roadmap and evolve the Direct business portfolio with the CPO/PO
Be aware of the demand and priorities across the larger Santam portfolio and identify how interdependencies may impact the Direct demand list and priorities, or to identify where reuse of functionality may be beneficial to Direct
Facilitate and remove business delivery impediments and continuously increase user satisfaction and client experience through driving adoption and utilisation of implemented solutions
Share knowledge, resources and practices with team and stakeholders during formal and informal interaction to enable up-skilling in the organization
Obtain buy-in for developing new and/or enhanced solutions (e.g., operational processes) that will improve the functioning of stakeholder’s businesses by highlighting benefits in support of the implementation of recommendations and ensure that all tools and resources are in place to drive successful implementation and adoption by the business
Actively drive the agile way of working, based on the Santam scaled agile framework e.g. involve correct role players in inception to support backlog creation
Support the business units in their adoption of agile ways of working and maintain close relationships with the product owners in the business
Actively participate and contribute to the the community of BCM’s in BITS
Manage conflict from time to time between Direct vs Intermediated business priorities, and identify synergies and opportunities across
Comply with company policies and procedures, standards, frameworks, and methodologies. Participate in the relevant forums as identified by, and use the tools selected to supporting the procedures, frameworks, and methodologies
PRIMARY RESPONSIBILITIES

**The Santam Direct BCM will provide the following key services**:
**PORTFOLIO CONSULTING**:
Support portfolio alignment and prioritisation with strategy / business objectives
Facilitate development of future initiative roadmap in support of the business strategy/objectives
Facilitate concept designs across individual business units
Support and assist in preparing business cases with product owners or other relevant stakeholders in the business units
Initiate projects and assist contracting of appropriate resources
Be involved and/or consulted in pre-inception and inception phases of projects to ensure business requirements are well understood by the development teams
Support estimate formulation and securing of appropriate funding

**SOLUTION DELIVERY**:
Work with platform BCM’s to ensure appropriateness and completeness of solutions (meeting business requirements)
Ensure project/scope alignment with business case / business objectives
Support appropriate governance (appropriate Steerco and relevant forums)
Support change management a

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