Senior Manager: Uk Client Enablement

7 months ago

Johannesburg, South Africa Nedbank Full time

**Job Purpose**
- To manage and lead the onboarding team and has the responsibility to support business units in meeting anti-money laundering legal and regulatory obligations in relation to business relationships introduced to Nedbank Limited London Branch and N.B.S.A. Limited. This role has the responsibility to ensure the operational effectiveness of the Client Due Diligence (CDD) framework both for onboarding, periodic and trigger reviews and implement the necessary procedures and controls, to ensure Nedbank policies and methodologies are established and implemented. A requirement of the position is to refine and optimise the onboarding processes, to streamline workflows and implement best practices.**Responsibilities**:

- Establish a proactive risk-based approach for the onboarding and maintenance of London branch and NBSA clients.
- Perform the day-to-day management and training of the client onboarding and maintenance team to ensure delivery of a high-quality service to clients and internal partners by managing expectations through appropriate communication and forums.
- Build and maintain an effective network of strong working relationships across all departments of the business.
- Re-engineer and innovate the client life cycle, leveraging the knowledge of digital onboarding solutions, to improve efficiency based on industry standards and guidelines.
- Understanding and operationalise the UK Money Laundering Regulations, JMLSG and provide relevant guidance as reflected in Nedbank London policy framework to identify potential risks arising from the Nedbank client base.
- Establish controls that are proportionate to risks and in line with Nedbank Policy and Methodologies.
- Understand the difference in AML/KYC standards between SA and UK onboarding of the same client to assess impact on the client.
- Align client reviews between the two jurisdictions to ensure single touch to the client.
- Understand current interim system landscape and functionality, enhancements and maintenance required to deliver the desired result (systems encompass onboarding, PEP & sanctions, adverse media and record creation).
- Understand and develop reconciliations to aid in ensuring the client records remain relevant at all times and ensure that all exceptions are managed & resolved within agreed SLA's.
- Ensure that CORE staff development needs are met to support appropriate operationalisation of Nedbank London AML processes.
- Main point of contact for all internal and external audits for first line function.
- Ensure prompt and accurate reporting of MIS and respective breaches.
- Maintain sound relationships with relevant internal and external stakeholders by ensuring achievement of high levels & quality of service delivery as experienced by stakeholders contributing to client retention.
- Allocate key roles and responsibilities between UK and SA team members and leveraging support services in different jurisdictions.

**Essential Qualification**
- Business related Degree**Preferred Qualification**
- Business related Postgraduate Degree**Minimum Experience Level**
- Minimum 5 - 7 years' experience in client onboarding and maintenance within the UK financial services industry with a proven ability to unlock bottlenecks and enhance customer experience
- Minimum 5 - 7 years’ experience within the UK financial services industry in managing Anti Money Laundering, Terrorist and Proliferation financing risk of new and existing clients.

**Technical/Professional Knowledge**
- Proven technical financial crime skills gained in client on boarding first line function.
- Strong knowledge in relation to wholesale products and services.
- Strong knowledge of UK legislative and regulatory framework in relation to financial crime, including thorough knowledge of JMLSG.
- Ability to identify and evaluate financial crime risks in relation to client due diligence.
- Strong leadership and management skills of a diverse team that would span different jurisdictions.
- Interpersonal skills, communication and presentation skills experience to varied audiences.
- Ability to use Excel, PowerPoint, Power BI, and self-sufficient.
- Understanding of Lending products within Wholesale Banking and the necessary due diligence required of such.

**Behavioural Competencies**
- Adaptability
- Continuous Learning
- Building Trusting Relationships
- Initiating Action
- Continuous Improvement
- Guiding Team Success
- Manage Relationships
- Professional Disposition

**Employment Equity Statement**
- Preference will be given to individuals from underrepresented groups- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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