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IT Call Coordinator

4 weeks ago

Bellville, South Africa Advanced Projects and People Full time

Providing excellent customer service.
- SLA Call Management
- Ensuring that SLA failures are prevented through regular interaction with the support team.
- Solving routine issues and escalating complex issues based on priority.
- Manage FNE calls completed on a daily basis.
- Tools Management.
- Updating tickets and concluding calls on the call logging system.
- Monitoring and delivering service desk outputs.
- Updating the call logging system.
- Implementing the first
- time resolution principle.
- Ensuring that regular updates are made to incidents and requests.
- Ensuring that all incidents and requests are assigned as per the process to relevant support team.
- Investigating and analysing root causes as well as problem re-occurrences, in order to assist with incident and problem management.

**Job Types**: Full-time, Temporary

Ability to commute/relocate:

- Bellville, Western Cape: Reliably commute or planning to relocate before starting work (required)