Divisional Sales Manager

3 weeks ago

Blackheath, South Africa Ackermans Full time

We have an exciting opportunity available for a Divisional Sales Manager
- Woman SBU in Cape Town. The successful applicant will need to be able to work independently and have lots of drive. She/he will need to be able to work to deadlines, and to effectively deal with numerous and complex issues and priorities, so sound judgement, decision making and time management skills are very important. The ability to manage merchandise effectively will also be a critical attribute. The ability to correctly interpret and determine merchandise profiles, stock balancing and presentation (VM) of merchandise across a range of stores/customer profiles is an essential outcome for a DSM.

**KEY RESPONSIBILITIES**:
**1. Sales Performance**
- YTD existing sales performance vs budget
- Sales improvement plans for stores trading below budget
- New store performance and actions to support sales

**2. Siyamazi Experience**
- People, Product, Communication, Financial Services and Sales Focus
- Store visits report %
- Frequency of store visits (avg number)
- Programme management (deviations)
- Complaints Resolution
- Number of complaints
- Complaints resolved timeously as per complaints resolution stats

**3. Product**
- Product Optimization
- Proposals tabled for consideration (Special and Replen Grids)
- Communication to Planning Dept
- SKU Availability
- Refer to Product Rating (Store Visit)
- Communication with Planning team
- Store supply chain and stockroom standards (refer to product rating)
- VM Presentation
- As per Product Rating in Store Visit Rating
- Previous Season
- Division’s sell-off rate in relation to SBU’s sell off rate
- Stock balancing as per agreed timelines
- Markdown %

**4. Communication**
- In Store POS
- As per VM basic principles/promo manual/ seasonal look/value messaging
- Promotions
- As per promo manual and weekly ops priorities
- Price Adjustment Compliance

**5. Financial Services**
- Total Cellular, Card, Layby
- Divisional Cellular/Card/Layby growth deviation % to SBU
- Existing value growth

**6. Property (Store Image/Regulations)**
- Maintenance Issues Resolved/Reported
- Escalation for stores under minimum acceptable standards
- Follow ups within reasonable timelines
- Adherence to CAD Plans
- Process followed
- OHASA Compliance
- Number of incidents
- Valid 16.2 certification

**7. Operational Processes and Methodologies**
- Process Management and Execution:

- Operations Store Visit (C.1 Back Office/ C.2 Risk Rating)
- IA/RAM/DHRM Rating % with action plans to improve out of lines

**8. Business Projects**
- Implementation (e.g. new stores, revamps, co. strategic initiatives, etc)
- Business Projects Implementation

**9. Cost Management**
- Operational Cost Management
- Salary expenses deviation to budgeted margin
- Branch controllable expenses deviation to budgeted margin
- Shrinkage
- YTD (budget remains 0.8%)
- Personal Expenses
- Deviation from budget

**10. People**
- Climate and engagement
- Management stability rate
- Staff turnover
- Engagement Survey index and follow up on action plans, where applicable
- Equity representation goals met as per functional plans
- Performance Management
- Two discussions per employee per year within required timelines
- Action plan for poor performance is clear, realistic and appropriately managed (where relevant)
- Talent Review and Succession Planning
- Action plans for the following are clear, realistic and appropriately managed:

- Succession plans
- High potential talent plans
- Retention risk plans

**KNOWLEDGE**:

- Store processes
- Product lines and financial services
- Visual merchandising principles
- In store supply chain
- Manning and scheduling
- People practices and policies

**SKILLS**:

- Leadership
- Communication
- Ability to effectively performance manage a team
- Coaching
- Financial management skills
- Problem solving
- Ability to work across different teams
- Computer packages (Word, Excel, Outlook, Power Point)

**QUALIFICATIONS**:
**Essential**:
**Preferred**:

- Post matric qualification in Business Commerce/Retail or Marketing
- Retail Management /Leadership Development programmes

**EXPERIENCE**:
**Essential**:

- 3 years or more as a Store Manager in the retail sector, managing small to large stores with exposure to all departments within a store and a proven track record of meeting KPI’s and developing teams.

**OTHER**:

- A Valid Drivers License will be required

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