Branch Manager X2

2 weeks ago

Durban, South Africa Marshall's World of Sport Full time

**BRANCH MANAGER**

**Position**:Branch Manager
**Reports to**:Regional Manager
**Department**:Operations

**Summary of Position**:
The Branch Manager is accountable for the execution of the company’s policy, procedures, processes and legal compliance relating to management of the Branch. This will be accomplished by adhering to Marshalls protocols, in managing profitability, reducing costs and promoting the brand, of our products and services to meet client specific needs and wants.

**KEY PERFORMANCE AREAS AND RESPONSIBILITIES**

**Performance Outputs**
- Capture, analyse and report of productivity and profitability of the branch
- Transact customer bets and manage customer accounts
- Stay informed of current and future products and services within the betting environment
- Stay informed of betting environment trends and make recommendations accordingly
- Be innovative in maximizing delivery of Marshalls products and services to the customer
- Be innovative in increasing and retaining Marshalls Customer base
- Drive and achieve stock control costs
- Manage the use of all assets and ensure inventory controls are in place to reduce costs
- Manage the flow of cash and eft transactions, reconcile and ensure that proactive measures are in place to prevent losses
- Maintenance measures are in place to ensure the branch is clean, and all

**Key **operational equipment is in working order

**Performance ** **Create and drive a customer centric culture within the branch**

**Area ** **Customer transactions are carried out in a professional, friendly and timeous manner**
- Professionally address customer queries and needs
- Grow customer base
- Adopt a zero tolerance for inferior customer service and ensure active measures in place to monitor and address customer queries and concerns
- Ensure the environment is clean and tidy
- Ensure all displays are in working order and are displaying correct fixtures and events
- Ensure all promotional items are timeously displayed and shared with the customer
- All queries are addressed
- Host regular meeting/events to coach, develop improve your staff’s morale, productivity and competency levels
- Ensure the talent management pipeline is adequate and optimally maintained
- All people and process disciplines are in place and poor performance is immediately addressed
- Employees skills are constantly assessed and required learning provided to ensure that their customer interactions are professional
- Ensure staff are trained to ensure continuous learning and growth
- Stay informed of all business legislative requirements e.g. Gambling Board requirements, LRA, BECA, OHS acts
- The work environment is OHS compliant and immediately address non
- compliance
- Ensure that all staff meet the required legislative compliance measures and third-party requirements
- Drive and achieve branch turnover targets
- Manage and control expenses in the branch
- Drive continuous and consistent improvement and growth
- Management of branch, branding and housekeeping standards
- Develop and ensure streamlined administration of all cash handling.

**COMPETENCY LIBRARY**

**Technical Competencies: Generic Competencies**:

- Knowledge of Microsoft Office **Matric**:

- Turfsport Proficient Post Matric qualification (ideal)
- Protea Proficient **2-3 years’ experience in the Betting/Gaming environment in a similar role**

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

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