IT Support Specialist

3 weeks ago

Cape Town, South Africa Exclusively Remote Full time

**IT Support Engineer Level 2/3 (MSP)**

One of our US based clients are looking for an experienced IT Support Engineer Level 2/3.
- Position is Fully remote, Mon-Fri working in US Hours (3pm-11pm/4pm-12am)_

You will bean experienced member of the support and project teams, manages client expectation and experience related to projects and support requests. Directly resolves tickets and implements solutions suited to technical skills and abilities.

**Technical Skills/Qualifications**:
Minimum 5+ years of Technical knowledge and experience in the following areas:

- Microsoft Enterprise Mobility, Microsoft Endpoint Manager, Intune, Windows Autopilot
- PowerShell scripting.
- Microsoft Azure, Azure Lighthouse
- Windows Server/Virtualization setup, troubleshooting and administration.
- Active directory administration and planning.
- Group Policy, administration, and troubleshooting
- Cloud services (mail, file sharing, backup, etc.) migrations, configuration, and administration.
- Configuring and supporting Cisco networks.
- LAN/WAN and wireless architecture and troubleshooting.
- Remote access and VPN troubleshooting and configuration.
- Windows and Mac OS support and management.
- MS Office (PC & for Mac) use and troubleshooting.
- Web browser usage and software installation.
- Malware and virus remediation.
- Use and support of mobile devices including Android and iOS.
- Printer installation and troubleshooting.
- IT service management software (Autotask, ConnectWise, Zendesk, etc.).

Other Skills/Qualifications:

- Multi-task while maintaining attention to detail.
- Maintains a fanatical discipline around system and ticket documentation.
- Maintains a flexible and even temperament and can adapt quickly to changes.
- Maintains a customer focused approach and is passionate about excellent client service.
- Excellent interpersonal skills; enjoys communicating with people.
- Is self-motivated and independent with the ability to work in a fast-paced environment.

Position is Fully remote, Mon-Fri working in US Hours (3pm-11pm/4pm-12am)

Application Question(s):

- Years experience Microsoft Enterprise Mobility, Microsoft Endpoint Manager, Intune, Windows Autopilot?
- Years experience in Microsoft Azure?
- Experience in IT service management software in either Autotask, ConnectWise, Zendesk or similar?
- Do you confirm that you will be able to work Fully remote, Mon-Fri working in US Hours 3pm-11pm?

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