Operational Manager

3 weeks ago

Midrand, South Africa Vodafone Full time

**Role purpose**:
To develop, plan and implement the long term insurance claims strategy and operating model. To determine the value chain and ensure alignment to the underwriting strategy. To design and drive the insurance claims capability that contributes to productivity and the management of claim spend. Mange internal and external vendors.

**Your responsibilities will include**:
Direct responsibility and oversight of the Claims teams, accountable for all Claims KPIs and metrics. - Working closely with the EHOD and Customer Service team to achieve business goals.
Ensure customer proposition fulfilment and regulatory requirements are met.
Foster and maintain a reputation of Claims excellence.
Statutory reporting to insurers, including market conduct indicators.
Develop, position, and deliver superior claims services and capabilities.
Contract administration and management.
Management of outsourced service providers.
Training and development of team members.
Act as the point of contact with the client during the claim issue escalation and resolution process. - Handling queries from clients and colleagues and resolving problems.
Engage with Insurers, Compliance function, service providers and Finance on relevant projects, monthly, quarterly and annual reporting.
Utilize claims intelligence and data analytics; develop relevant insights for mitigation of fraud and benefit abuse.
Ensure the appropriateness of claims payments.
Work with Compliance and Risk to identify trends in the legal, regulatory and claims environment. - Provide strategic support and value by managing the cost of claims through improved claims handling processes, data usage and technology solutions.
Represent the claims capability of the organization to regulators, insurers and business partners.
Develop tools and strategies, in collaboration with HR, to attract and retain top talent and develop high performing team.
Driving a culture that promotes collaboration, diversity and inclusion.
Strong knowledge of insurance claims management and process, with a focus on life risk business. - Proven experience in building and leading high performing claims team.
Monitoring and managing loss ratio performance through developing and implementing leakage control initiatives.
Drives own and team development for current position and career plan.

**Claims management**:
Ensure claims assessment/opinions service offering and support is provided to clients
Claims audits with pro-active outcomes
Claims management training tailored specifically to clients’ training needs
Ensure efficient running systems to support internal claims assessment and monitoring both

**Internal and external consulting**
Revision of policy terms and conditions for effective claims risk management
Contributing to product development and innovation that engenders pro-active claims risk management
Active participation in tenders, new business acquisition and client-retention strategies 2 - Working in partnership with clients to provide solutions for and add value to their internal claims risk management practices
Promoting the company and its claims services including but not limited to participating in client/industry seminars, and training

**Information management**
Claims experience analysis for improved claims risk management
Monitoring claims referred to Munich Re for assessment.
Informal research/trends and claims experience analysis and disseminate information to clients

**Leadership and Performance Management**
Lives the company’s values & serves as a role model for the claims management team
Creating an enabling work environment that fosters effective teamwork, tolerance, high performance and clarity of purpose
Drives and maintains a high-performance culture

**Qualifications and Experience**
Relevant BCom degree
5 to 8 years experience in a similar environment, of which 3 to 4 years ideally at a management level
Experience in long-term insurance claims
Experience managing end to end function of claims for long term insurance
Deep experience in managing outsourced service providers and regulator
RE 1 exam complete - Key Individuals
Report writing skills
Client Management
Strategic thinker
Problem-solving
Decision Making
Good negotiation skills

Closing date for Applications**:06 March 2023**

The base location for this role is **Midrand, Vodacom Campus.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion

  • Operations Manager

    1 week ago

    Midrand, South Africa A 1L Realization (Pty) Ltd Full time

    ORequirementsBachelor's degree in Business Administration, Finance, or a related field will be preferred.Advanced degree or professional certification (e.g., CAMS for AML) is a plus.Proven experience of 10 years in operations management, preferably in the technology or financial services industry. Key Responsibilities: Audit Findings Management:Review and...

  • Operations Manager

    4 weeks ago

    Midrand, South Africa A 1L Realization (Pty) Ltd Full time

    ORequirements Bachelor's degree in Business Administration, Finance, or a related field will be preferred.Advanced degree or professional certification (e.g., CAMS for AML) is a plus.Proven experience of 10 years in operations management, preferably in the technology or financial services industry. Key Responsibilities: Audit Findings Management: Review and...

  • Operations Manager

    2 weeks ago

    Midrand, South Africa Els and Be (PTY) LTD Full time

    The Operations manager is responsible for maintaining and increasing the efficiency of the business. This professional needs to be a talented leader who support operational leadership in a variety of departments — from finance and IT to human resources and accounts payable. It is the Operations manager's responsibility to supervise, hire, and train...

  • Operations Manager

    2 weeks ago

    Midrand, Gauteng, South Africa Vocation Staffing Solutions Pty Ltd Full time

    Operations Manager - WarehouseBased in MidrandOr client in the Chemical Industry requires an Operations Manager for their Warehouse to help maintain and grow the standards of the operation and to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This...

  • Operations Manager

    2 weeks ago

    Midrand, Gauteng, South Africa A 1L Realization (Pty) Ltd Full time

    ORequirements Bachelor's degree in Business Administration, Finance, or a related field will be preferred.Advanced degree or professional certification (e.g., CAMS for AML) is a plus.Proven experience of 10 years in operations management, preferably in the technology or financial services industry.Key Responsibilities: Audit Findings Management: Review and...

  • Operations Manager

    3 weeks ago

    Midrand, South Africa Flava Group Midrand Full time

    **Job Purpose**: To accomplish company objectives by managing all allocated stores day-to-day operations including Managers, Staff, Catering, Stock, Planning, HASOP, Checklists, Costings and General store evaluations. **Job Duties**: - Completing weekly GSE (General store evaluations) for each allocated unit: - Each GSE is to be followed up with on the...

  • Operations Manager

    2 months ago

    Midrand, South Africa GC Solar Full time

    We are looking for an operations manager to oversee our company's operational processes, employ strategies, optimize our company's operating capabilities and manage marketing initiatives. You have to have a clear understanding of our company's core values and culture to be an exemplary leader with superb business acumen. **Responsibilities (but not limited...

  • Operations Manager

    2 weeks ago

    Midrand, Gauteng, South Africa Els and Be (PTY) LTD Full time

    The Operations manager is responsible for maintaining and increasing the efficiency of the business. This professional needs to be a talented leader who support operational leadership in a variety of departments — from finance and IT to human resources and accounts payable. It is the Operations manager's responsibility to supervise, hire, and train...

  • Operations Manager

    2 weeks ago

    Midrand, Gauteng, South Africa Flava Group Midrand Full time

    Job Purpose:To accomplish company objectives by managing all allocated stores day-to-day operations including Managers, Staff, Catering, Stock, Planning, HASOP, Checklists, Costings and General store evaluations.Job Duties: Completing weekly GSE (General store evaluations) for each allocated unit:Each GSE is to be followed up with on the previous GSE...

  • Operations Manager

    2 weeks ago

    Midrand, Gauteng, South Africa GC Solar Full time

    We are looking for an operations manager to oversee our company's operational processes, employ strategies, optimize our company's operating capabilities and manage marketing initiatives.You have to have a clear understanding of our company's core values and culture to be an exemplary leader with superb business acumen.Responsibilities (but not limited to):...

  • Operations Manager

    7 days ago

    Midrand, South Africa Servest Careers Full time

    **Job Context**: **SERVEST PARKING A DVISION OF SERVEST (PTY) LTD HAS A VACANCY FOR **A** OPERATIONS MANAGER BASED IN GAUTENG, REPORTING TO THE OPERATIONS DIRECTOR. MUST HAVE A MINIMUM OF 5 YEARS EXPERIENCE IN PARKING OPERATIONS / MANAGEMENT ROLE.** **Minimum Requirements**: **MINIMUM REQUIREMENTS** - South African Citizen; - Grade 12 and relevant tertiary...

  • Operations Manager

    7 days ago

    Midrand, South Africa Stonebridge HR Solutions Full time

    We are looking for an experienced **Operations Manager** in the **Midrand **area that has experience in the **Cold Storage Warehouse industry** to manage an entire operations function within the facility. **Requirements**: - Relevant tertiary qualification - 5 Years working experience in the Cold Storage Warehouse industry is **_essential_**. - Experience...

  • Operations Manager

    7 days ago

    Midrand, South Africa Synergy Jobs (Pty) Ltd Full time

    **POSITION**:Operations Manager **LOCATION**:Midrand **EE**:Open to all **REPORTING TO**: Chief Operating Officer **RESPONSIBILITIES**: - Responsibilities associated with this role include, but are not limited to the following: _ **Business Process Optimisation**: - Responsible for running the facility as a cost-effective standalone business. - Ensure...

  • Operations Manager

    2 weeks ago

    Midrand, Gauteng, South Africa Iron Mountain Full time

    At Iron Mountain we believe that the quality of our work has a positive influence on our clients, our team members, and the environment. That's why we are looking for dedicated individuals to join our team. Whether you are starting your career or seeking a new challenge, come chat with us and discover how you can enhance the impact of your work at Iron...

  • Operations Manager

    4 weeks ago

    Midrand, Gauteng, South Africa Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Operations Manager

    2 weeks ago

    Midrand, Gauteng, South Africa Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Operations Manager

    4 weeks ago

    Midrand, Gauteng, South Africa Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Operations Manager

    2 weeks ago

    Midrand, Gauteng, South Africa Servest Careers Full time

    Job Context:SERVEST PARKING A DVISION OF SERVEST (PTY) LTD HAS A VACANCY FOR A OPERATIONS MANAGER BASED IN GAUTENG, REPORTING TO THE OPERATIONS DIRECTOR. MUST HAVE A MINIMUM OF 5 YEARS EXPERIENCE IN PARKING OPERATIONS / MANAGEMENT ROLE.Minimum Requirements:MINIMUM REQUIREMENTS South African Citizen; Grade 12 and relevant tertiary management qualification;...

  • IT Operations Manager

    2 weeks ago

    Midrand, Gauteng, South Africa Full Circle Resourcing Full time

    Our client requires the services of a E2E Manager (Expert) - Midrand/Menlyn/Rosslyn/Home Office Rotation- Amazing brand with cutting edge technology:Excellent teams in Global team collaboration:- High work-life balance with Flexible hours:Agile working environmentPOSITION:Contract until December 2025COMMENCEMENT:As soon as possibleQUALIFICATIONS/EXPERIENCE...

  • Operational Managers

    2 weeks ago

    Midrand, Gauteng, South Africa Amahlo Consulting Full time

    For an operational managers to be considered, provide a CV that must be accompanied by the following documents:Recognised and accredited SAQA NQF 5 qualification in Crime Investigation. PSIRA registration, minimum Grade A. At least three (3) years valid proven workforce management, in the essential infrastructure crime environment as defined in the Criminal...