Quality Assurance Team Leader

CCBSA has an opportunity exists for suitable students to gain on the job experience as Quality Assurance In-Service Trainees for a period of 12 months. These positions will report to a Team Leader. 

**Job Purpose** The Quality Assurance Officer is responsible for the achievement of clearly defined quality standards by the Customer Interface Centre and Back Office personnel. The QA Officer ensures that customer interactions are monitored, assessed and Agents are coached or trained where interactions are not up to standard to ensure continuous...

**Business Unit**:Discovery Connect**Function**:Quality Assurance**Date**:28 Aug 2023**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our...

**Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. **Role Purpose** Ensure onboarding of...

Business Unit:Discovery ConnectFunction:Quality AssuranceDate:28 Aug 2023About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic...

seeking **Quality Assurers/QA Specialists **for an Insurance Company. Company based in Hyde Park, Sandton. They are offering a **R14,000 p/m** basic and additional incentives are capped at **R15,000.** **Issued a 3 month contract before a permanent contract is offered.** - Diploma/Degree - Team lead role and skills - Fluent in both English and...

**Main purpose of the job** **Evaluating Call Quality** - Assist operations in tracking, documenting, and reporting on quality levels - Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements - Develop or update company procedures to ensure capture, investigation, and proper documentation...

IntroductionMetropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.Role PurposeEnsure onboarding of quality new...

**Evaluating Call Quality** - Assist operations in tracking, documenting, and reporting on quality levels - Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements - Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints - Monitor...

Responsibilities Examine technical compatibility and functioning across various systems and browsers Complete all quality assurance and testing procedures for elearning courses as part of the project's learning development life cycle Quality Assurance for usability and user experience Conduct regular reviews of the product portfolio based on development,...

Job Details: Department Quality Assurance Minimum experience Associate Company primary industry Insurance Job functional area Functional Area Salary R R per annumIntroductionOne of the biggest short-term insurance company based in Sandton is looking for a Quality Assurance Specialist to join their team.Purpose of the RolePerforms complex level proactive...

Main purpose of the jobEvaluating Call Quality Assist operations in tracking, documenting, and reporting on quality levels Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints...

Evaluating Call Quality Assist operations in tracking, documenting, and reporting on quality levels Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints Monitor riskmanagement...

QUALITY ASSURANCE SPECIALIST, Sandton, Salary negotiableOur client is a public company within the financial services segment and they seek the services of the Quality Assurance Specialist.JOB PURPOSEPerforms complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support to key...

seeking Quality Assurers/QA Specialists for an Insurance Company.Company based in Hyde Park, Sandton. They are offering a R14,000 p/m basic and additional incentives are capped at R15,000.Issued a 3 month contract before a permanent contract is offered. Diploma/Degree Team lead role and skills Fluent in both English and AfrikaansJob Types: Full-time,...

The Independent Institute of Education (IIE) (Pty) Ltd is the registered provider of higher education that is offered through the following educational brands: IIE Varsity College, IIE Vega School of Brand Leadership, IIE MSA, IIE Rosebank College and IIE School of Hospitality and Service Management. The Independent Institute of Education’s Central...

Team Leader Insurance Call CentreOneSpark, a long-term insurance provider, backed by global insurance giants is seeking an extremely talented Call Centre Manager to help build, implement and optimize the current call centre infrastructure.We're looking for a highly driven individual to join our team to supervise and support the day-to-day management of an...

Blue Mercury is seeking a Team leader. Team leader would be responsible for running a team that will be selling Discovery life. Commission for team leaders is 18500 per month. You responsibility will be to lead a new team due to growth. **Salary**: Up to R21 500,00 per month **Experience**: - sales: 3 years (required)

Blue Mercury is seeking a Team leader. Team leader would be responsible for running a team that will be selling Discovery Insure Commission for team leaders is 18500 per month. You responsibility will be to lead an existing team that has been built Pay: Up to R21 500,00 per month **Experience**: - sales: 3 years (required)

Job Details: Department Quality Assurance Minimum experience Associate Company primary industry Insurance Job functional area Quality Assurance Salary R R per annumJob Advert SummaryPurpose of the jobThe purpose of the role is to conduct quality assurance assignment to monitor compliance with the companyagent outsourcing agreement, internal policies,...