Operational Lead

6 days ago


Nelspruit, Mpumalanga, South Africa Accor Hotel Full time
Job Title: Operational Lead - Mpumalanga

Accor Hotel is seeking a skilled Duty Manager to oversee daily operations and lead a team in Mbombela, South Africa.

About the Role

The successful candidate will be responsible for ensuring the smooth running of all departments, leading and motivating staff to achieve organizational goals, and maintaining exceptional customer service standards.

Key Responsibilities
  • Oversight of daily operations, including management of staff schedules, assignments, and performance evaluations.
  • Leadership of staff, fostering a positive work environment, and promoting teamwork.
  • Implementation and enforcement of company policies, procedures, and safety regulations.
  • Handling customer inquiries, complaints, and feedback professionally and efficiently.
  • Monitoring and maintaining quality control standards across all areas of operation.
  • Collaboration with other departments to ensure seamless service delivery.
Requirements
  • Proven experience as a Duty Manager or in a similar supervisory role.
  • Strong leadership skills, ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills.
  • Outstanding problem-solving and decision-making abilities.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Proficiency in conflict resolution and handling challenging situations.
What We Offer
  • An estimated salary of $50,000 - $70,000 per annum, depending on experience.
  • A competitive benefits package, including health insurance, retirement plan, and paid time off.
About Us

Accor Hotel is a leading hospitality group with a presence in over 100 countries. We are committed to providing exceptional guest experiences and investing in our employees' growth and development.



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