Executive Hotel Operations Manager

4 days ago


Nelspruit, Mpumalanga, South Africa Accor Hotel Full time
Hotel Management Opportunity

We are seeking a highly skilled and experienced Executive Hotel Operations Manager to join our team at Accor Hotel. This is a fantastic opportunity for an exceptional leader who can drive business growth, enhance customer satisfaction, and foster a positive work environment.

About the Role

The successful candidate will be responsible for overseeing the day-to-day operations of the hotel, including managing budgets, leading teams, and implementing strategic initiatives to improve performance. This role requires a strong understanding of hotel operations, excellent leadership skills, and the ability to make informed decisions.

Key Responsibilities
  • Manage multiple departments, including Front Office, Housekeeping, Food and Beverage, and Engineering, to ensure seamless operations and high-quality service delivery.
  • Develop and implement strategies to improve revenue, profitability, and guest satisfaction.
  • Lead and motivate teams to achieve exceptional results, promoting a culture of excellence and continuous improvement.
  • Collaborate with senior management to drive business growth, expand market share, and build long-term relationships with key stakeholders.
  • Maintain accurate records, reports, and analytics to inform decision-making and optimize operational efficiency.
Requirements
  • A minimum of 5 years' experience in hotel management, preferably in a similar role or as a Division Head.
  • Proven track record of success in driving business growth, improving operational efficiency, and enhancing customer satisfaction.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Proficient in Microsoft Office, with experience using financial software and other tools relevant to hotel operations.
Salary and Benefits

The estimated salary for this role is R650,000 per annum, plus a comprehensive benefits package that includes health insurance, retirement savings, and paid time off.


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