Assistant/associate Property Manager

4 months ago

Stellenbosch, South Africa Urang Full time

**JOB DESCRIPTION AND PERSON SPECIFICATION**

**JOB TITLE: Assistant Property Manager (Onboarding Team)**

**JOB PURPOSE**

The remit of the Property Management team has grown and to meet increasing demands from our clients, the new Property Manager Assistant in the Onboarding team will be responsible for the support with handover documents for new blocks and building strong relationships with all parties before handling over the block to a new Property Manager.

**KEY AREAS OF RESPONSIBILITY**:

- Dealing with clients' day-to-day issues in a quick and efficient manner in line with industry guidance and best practice
- Providing proactive and reactive management of the portfolio
- Assisting with handover documents and saving documents received electronically on the system
- Updating checklist/spreadsheets of handover information received
- Assisting with handover forms/block asset info and document management on client database to prepare

for handover to the new PM once the block is set up
- Checking documents such as insurances to ensure, that they are not outdated, and that Urang has current policy documents in place
- Assisting clients with service charge and ground rent queries. Checking if we are to bill ground rent for the client
- Keeping the key register of keys received and request from the previous agent/client at the point of handover
- Assisting with a budget set up for a new block
- Drafting communications for new blocks, all notices and letters regarding important information

relating to works etc.
- Covering Line Manager or team members’ workload while they are on annual or sick leave
- Providing regular updates to clients
- Assisting in new block set-up on in-house systems
- Maintaining up-to-date contact information
- Checking if key documents are scanned and saved
- Attending client meetings online and assisting the Onboarding Manager, whether within normal working hours or by agreement out of hours and taking meeting minutes
- Ensuring all the blocks in the portfolio are efficiently managed and maintained
- Ensuring, that Directors’ requirements have been met
- Working closely with all departments across the Company to ensure the correct transfer of information has been provided
- Supporting the Line Manager in managing relationships with all parties
- Informing Line Managers on any issues related to the building
- Informing the HR team about potential TUPE transfers and liaising with them to follow the correct procedure

**SKILLS AND QUALIFICATIONS**
- Relevant work experience and / or Higher Education Degree
- IRPM qualifications or willingness to undertake the exam within 18 months from the date of the employment commencement date
- Good knowledge and understanding of Health and Safety
- Proven experience in assisting a team in a fast-paced environment
- Ability to work to strict deadlines and be organised

**PERSON SPECIFICATION**
- Have a positive attitude towards work
- Be a team player
- Have a strong attention to detail
- Be able to work without any supervision
- Have excellent communication skills (Verbal and Written including drafting correspondence and documents)
- Be computer literate (Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel)
- Understand and commit to good customer care
- Be pragmatic, creative and an effective problem-solver, with emphasis on fast and practical solutions
- Be committed to equality, diversity, and mutual respect; accepting differences and treating everyone fairly

**Benefits**:
Salary Range: R20 000-R30 000 pm DOE
Remote role with occasional office or social requirements.

Working hours: 9am -6pm SA time (Mon-Fri)

Annual paid leave of 15 days + public holidays

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