Assistant Reservations Manager

2 weeks ago


Milnerton, South Africa Lagoon Beach Hotel, Cape Town Full time

To organise the reservations system and take responsibility for the quality of the service it provides, whilst maximizing occupancy rates and average revenue per room.
- To work along with the Sales Manager & Revenue Manager to maximise occupancy of rooms and meetings, rates, yield and average spends by implementing appropriate training and communication systems in the hotel.
- To ensure that billing and credit agreements are managed and controlled.
- Maximise all revenue opportunities through the execution and maintaining of all sales strategies as indicated by the Revenue Manager. This includes, but is not limited to promotions, specials and BAR strategies.
- To ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- Review room blocking for Long Stay. VIPs and special group request
- To understand and appreciate the business aspects of your role and the consequences of your actions to minimize the negative financial effect on company profits through misuse of company equipment, materials, energy resources, breakages and O-status.
- Recognizing when a decision is necessary, asking for input, making decisions and providing information and feedback in a timely manner.

Ability to commute/relocate:

- Milnerton, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have exceptional Opera admin knowledge?

**Education**:

- Certificate (required)

**Experience**:

- Senior Member of Reservation team in a 3, 4or 5 star hotel: 5 years (required)

Application Deadline: 2023/05/12



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