Technical Lead: Service Delivery Management, Archi

2 days ago

Centurion, South Africa SITA Full time

To Lead Architecture, Solution Development, Implementation and Support of all Service Management and SITA

Internal Solutions while maintaining an active communication line with internal and external clients, to ensure the

solutions meet client expectations. To facilitate the development of the right future-state architecture of service

management and ensures its effective adoption.

**Key Responsibility Areas**
- Manage the development and implementation of SITA Internal Applications to ensure continuous service

improvement to SITA employees
- Develop and design service management architecture strategies, frameworks and reference models
- Responsible for providing leadership direction for the provision of service management technology solutions to

monitor software
- usage / entitlement and end user experience across the service value chain
- Provide service management expertise and direction on projects related to service management architecture and

design, implementation, maintenance, governance, and risk management
- Collaborate with all IT functional areas to design and support secure technologies to meet business needs, build

service management controls and solutions for information systems technology in accordance with approved

architecture frameworks and standards
- Accountable for ITIL Life Cycle Management relevant to all types of incidents, requests, events, access and

problems raised against SLA / OLA and underpinning contract requirements and highlight areas of performance

risks in order to provide excellent service delivery enabled through supporting technologies delivered and

managed here
- Accountable and have authority as complete Service Management technology enablement process owner.

Execute, provide and manage technology environments to proactively monitor performance of IT Service

Management processes and to better support and maintain critical services provided to the business
- Financial and business management Manage and ensure maintenance the Departmental asset register
- Human Capital Management.

**Qualifications and Experience**

**Minimum**: Bachelor Degree in Information Technology / B Tech in Information Technology / B Degree in Business

Management or related field.

Certification: ITIL Practitioners Certification. ITIL Managers or Expert Certification. ISO/ IEC 20 000 Certification.

COBIT Certification. TOGAF certification. Professional certification such as CCSP, AWS security certification, CISSP

(Certified Information Systems Security Professional), CISM, CISA CCNE,, , Information systems Platform and

Infrastructure, ISSAP (Information Systems Security Architecture Professional), TOGAF Certification.

**Experience**: 8 - 10 years working of ICT experience with IT Operations /Infrastructure / Systems / Architecture

/Solution Development and Implementation / Application Management / Service Management with 4 years in a

management role. Experience should include: Overseeing large-scale information technology projects driven and

delivered appropriate architecture and project management frameworks. ICT Application Development experience

with a sound understanding of the underpinning architectural principles, technologies, and methodologies. Managing

departmental budgets and overall departmental financials, contracts and vendor management. Exposure/experience

with a wide variety of productivity and business software. Leading strategic technology decisions and managing

strategic change in a dynamic operating environment. 5 years solid IT governance and compliance experience

Leading a team of highly skilled ICT professionals and consultants. Excellent technical, analytical, and project

management skills. Strong communication and interpersonal skills. Good leadership and motivational skills.

**Technical Competencies Description
Knowledge about computer networking. Knowledge of computer troubleshooting. Know-how of viruses. ICT

Governance and Compliance Frameworks. Applications Portfolio Management. Applications Lifecycle Management.

IT/Enterprise Architecture. Applications Architecture. IT Risk Management. ICT related Acts. Government strategies,

intergovernmental relations and strategic outlook. ICT Business Environment and Landscape. Various ICT and

relevant legislations. State Information Technology Act. Company’s Act. Financial legislation: Public Finance

Management Act (PFMA), Treasury Regulations, Tax Laws.

**Leadership competencies**: Customer Experience; Collaboration; Communicating and Influencing; Outcomes

driven; Planning and Organising; Creative Problem Solving; anaging People and Driving Performance; Decision
- making; Responding to Change and Pressure.

**Interpersonal/behavioural competencies**: Active listening; Attention to Detail; Analytical thinking; and

Continuous Learning.

**How to apply**

1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your userna

  • IT Service Delivery Manager

    7 months ago

    Centurion, South Africa AVBOB Full time

    The IT Service Delivery Manager (SDM) will be responsible for IT service delivery as defined by the ITIL Framework under the guidance of the Manager: ICT Infrastructure, with a primary focus on managing the overall delivery of IT services to AVBOB business or internal stakeholders, focusing on maintaining service level agreements, and ensuring service...

  • Technical Manager

    7 months ago

    Centurion, South Africa Bidvest Facilities Management Full time

    ROLE PURPOSE To implement an effective maintenance system within customer facilities and ensure SLA delivery **MAIN OUTPUTS** - Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance - Identify maintenance risks on Client’s property and equipment towards evaluation and resolution -...

  • IT Service Delivery Director

    3 weeks ago

    Centurion, Gauteng, South Africa Emporium Human Capital Full time

    Emporium Human Capital is looking for an exceptional IT Service Delivery Director to lead our technical operations team.The successful candidate will be responsible for overseeing security maintenance, developing and implementing effective performance management policies, and training new technical staff.Key Responsibilities:Leading a team of technical staff...

  • Service Delivery Manager

    7 months ago

    Centurion, South Africa Exclusive Networks Full time

    **EXCLUSIVE NETWORKS**|** **Introduction** "Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with...

  • Project Delivery Lead, Africa

    7 months ago

    Centurion, South Africa AECOM Full time

    Company Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...

  • Oracle Technical Lead Manager

    4 weeks ago

    Centurion, Gauteng, South Africa EQ Plus Full time

    About EQ PlusAt EQ Plus, we are a leading organization in the industry, committed to delivering exceptional results. Our team is dedicated to providing innovative solutions that exceed expectations.Job Title: Oracle Technical Lead ManagerEstimated Salary: R1 200 000 - R1 800 000 per annumWe are seeking an experienced Oracle Technical Lead Manager to join our...

  • Coordinator: Service Delivery

    1 week ago

    Centurion, South Africa BCXP Full time

    Structure, Grade & Reporting Job grade/level OP1 Business Unit DPS Specialised Solutions Department Octane Position reports to Account Manager: Corporate Span of Control 0 Core Description Responsible for ensuring that relevant services are rendered to the client as per SLA and quality requirements. Performs the role as the customer interface for the...

  • Project Delivery Lead, Africa

    7 months ago

    Centurion, South Africa AECOM Full time

    Company Description At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...

  • Technical Training Lead

    1 week ago

    Centurion, South Africa RAKKGALAKANE RECRUITMENT Full time

    **Have a recognised National Diploma in Mechanical or Mechatronic Engineering**: - **Minimum of 5 years’ experience in technical training**: - **Minimum of 5 years in-dealer experience**: - **Must be a qualified assessor and moderator**: - **Experience with course development and training principles**: - **Experienced Automotive Trainer for at least 5...

  • Senior Manager: IT Delivery

    18 hours ago

    Centurion, South Africa Candidate Assistance Full time

    **Senior Manager: IT Delivery** **Centurion** **R932 186 p/a** An innovative and leading supply chain solutions provider is looking to employ an IT Delivery Manager to provide guidance, tooling and support to enable multiple teams to manage deployments, security and operational interactions to support business solutions across all business units. This...

  • Ops Spec: Service Delivery

    2 months ago

    Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery (Temp) Business Unit Operate Department Service Delivery Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...

  • Ops Manager: Service Delivery

    3 months ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Operate Department Managed Services Cloud Job grade/level M6 Core Description Responsible for managing the Call Centre SLA in accordance with standard processes and procedures, manage problems and identification of SIP’s and CSI’s, P1 and P2 incidents and escalations and proactively identifying and...

  • Oracle Technical Lead Manager

    1 month ago

    Centurion, South Africa Jobted ZA C2 Full time

    Qualifications: - 3-year tertiary qualification in Information Technology or a related field. - 5+ years of relevant Oracle Technical Lead / software development experience, - Min 3 years of experience leading / Managing a team of Oracle developers 7 Consultants. Technical Competencies: - Experience with Oracle Forms, Oracle PL/SQL, - XML, SOAP, RESTful...

  • Systems Delivery Lead

    3 weeks ago

    Centurion, Gauteng, South Africa Profile Personnel Full time

    System Implementation Project Manager Job DescriptionWe are seeking an exceptional System Implementation Project Manager to join our team at Profile Personnel. As a key member of our delivery team, you will be responsible for leading the implementation of new systems and technologies, ensuring successful outcomes for our clients.The ideal candidate will have...

  • Spec: Service Delivery

    7 months ago

    Centurion, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level S5 Business Unit Converged Communications Department Commercial Service Delivery Position reports to Senior Manager: Service Delivery Management Span of Control 0-4 Level of Engagement Interacting with the relevant stakeholders within BCX as well as external. Core Description Responsible for...

  • Technical Lead

    5 days ago

    Centurion, Gauteng, South Africa E&D Recruiters Full time

    Job Title: Technical Lead - Automotive EngineeringAbout the Role: We are seeking a seasoned Technical Lead to spearhead our automotive engineering team. As a key member of E&D Recruiters, you will be responsible for providing strategic technical guidance and oversight to ensure the delivery of high-quality projects.Key Responsibilities:Leverage your...

  • Spec: IT Service Delivery

    7 days ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting **Business Unit**: DPS **Department**: Applications Solutions (SAP CoE) Core Description Responsible for co-coordinating the delivery of services into BCX - Application Solutions - SAP COE’s customers. Ensure long-term healthy client relationships, acting as the bridge between the client and the SAP COE operational...

  • Technical Services Manager

    6 months ago

    Centurion, South Africa Emporium Human Capital Full time

    Technical Service Manager (POS24195) Centurion R 30 000 to R 35 000 per month Technical Service Manager Job Description We are searching for a detail-oriented technical service manager to join our excellent team. As the technical service manager, you will be responsible for overseeing security maintenance, developing and implementing effective...

  • Technical Services Manager

    6 months ago

    Centurion, South Africa Emporium Human Capital Full time

    Technical Service Manager (POS24195)CenturionR 30 000 to R 35 000 per monthTechnical Service Manager Job Description We are searching for a detail-oriented technical service manager to join our excellent team.As the technical service manager, you will be responsible for overseeing security maintenance, developing and implementing effective performance...

  • Oracle Technical Lead Manager

    1 month ago

    Centurion, South Africa EQ Plus Full time

    Qualifications: 3-year tertiary qualification in Information Technology or a related field. 5+ years of relevant Oracle Technical Lead / software development experience, Min 3 years of experience leading / Managing a team of Oracle developers 7 Consultants. Technical Competencies: Experience with Oracle Forms, Oracle PL/SQL, XML, SOAP, RESTful APIs, HTML5,...