IT Technician

4 weeks ago

Western Cape Cape Town, South Africa Intelligent Debt Management Full time
Intelligent Debt Management’s job vacancy, Career and Recruitment

Job title : IT Technician (Tier 1) – Cape Town jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : April 06, 2024

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Job Summary 

The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award-winning debt management company, has a position available for an IT Technician (Tier 1).

As an IT Technician Tier 1, you will play a crucial role in maintaining, troubleshooting, and enhancing our company’s IT systems. You will work alongside a talented IT team to provide technical support, ensure network and system reliability, and assist employees with IT-related issues. Your expertise will contribute to the overall efficiency and effectiveness of our operations.

Key Responsibilities:

Provide first-level technical support to end-users, including hardware, software, and network troubleshooting. Assist in the setup, configuration, and deployment of laptops, printers, and other peripherals. Monitor and maintain the company’s IT systems. Collaborate with the IT team to identify and implement improvements to IT processes and procedures. Respond to and resolve IT support tickets within established SLAs. Participate in IT projects, upgrades, and system migrations as needed. Maintain accurate documentation of IT assets, configurations, and procedures. Stay up to date with the latest IT trends and technologies to provide innovative solutions.

Requirements:

Minimum 1 year experience Proven experience as an IT Technician or in a similar role. Strong knowledge of hardware, software, networking, and operating systems. Familiarity with helpdesk and remote support tools. Excellent troubleshooting skills and a methodical approach to problem-solving. Good understanding of IT security best practices. Strong communication and interpersonal skills. Ability to work independently and collaboratively within a team.

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.

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