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Credentialing Specialist

3 months ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you’ll work with great people, pioneering products and cutting-edge technology.

**What You'll Bring**:

- BA/BS in business or finance or related field
- Prior professional work experience required: 5+ years
- Performance of due diligence examination and or investigation on more complex cases.
- Authentication of end users permissible purpose/authorized uses based on local government regulations and laws.
- Assessment of certified intended use of services and or products requested on more complex customers.
- Examination and investigation via Third Party tools and/or resources; as well as research of online resources that can be used as compensating resource equivalent to third party tools and/or resources.
- Provide support to the Lead/Manager with various departmental initiatives
- Support internal partners providing guidance and procedural updates specific to credentialing processes.
- Document and maintain departmental processes. Provide support to the Team for QA accountability and assist the QA Team with questions or clarification on the QA process for Credentialing
- Analytical skill: Ability to interpret and analyze a variety of different kinds of business information; Ability to identify, articulate, and solve complex problems based on submitting business unit needs and local governmental regulations; Ability to determine when to escalate issues
- Multitasking skill: Ability to perform multiple tasks and produce high quality completed work on a consistent basis
- Decision making skill: Independent judgment, and discretion to render membership approval/declination with little oversight by Supervisor/Manager.
- Psychological skill: Ability to maintain focus, flexibility, organization and adjust to continual reprioritization without necessary direction/input from supervisor/manager; Strong attention to detail; Attentive and responsive to fast-paced turn time requirements
- Interpersonal and Communication skill: Excellent customer service skills; Strong verbal and written communication skills; Professional Interaction with internal business unit team members and/or external business officers
- Technical skill: Proficient to advanced office computer skills; Ability to navigate on the web securely and within terms of such website
- Prior professional work experience required: 5+ years (minimum of 3 with Trans Union directly)
- Excellent communication skills both verbal and written
- Strong follow-up and teamwork skills; forward-thinking and consistently takes initiative to broaden knowledge and skills
- Possess & display the skill set & abilities to be identified and known as a Subject Matter Expert in the areas of Credentialing
- Must be able to work in a fast-paced multi-tasking environment

**What We'd Love to See**:

- Generally performs independently. Minimal direct supervision and ability to lead experienced staff in daily activities in absence of department Lead/Manager and provide hands-on training to entry-level associates
- Provide support to the Team for QA accountability and assist the QA Team with questions or clarification on the QA process for Credentialing
- Continual review & maintaining of the internal QA process manual to ensure it is up to date in combination with continual audits performed on our Credentialing Team not to exceed 10% of work to be audited
- Collaboration with Management as a point of escalation when needed, for complex problem solving
- Ability to exercise independent judgment over priority setting with mínimal Supervisor/Manager oversight or inputs

**Impact You'll Make**:
It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

TransUnion Job Title

Specialist I, Consumer Operations Support