Senior Consultant

4 months ago

Johannesburg, South Africa SC Junction Full time

Warehouse Management Systems (WMS) - Senior Consultant
Supply Chain Junction, a Manhattan Associates Geo-Partner **Johannesburg Area, South Africa**

General Summary

Principal Duties and Responsibilities/knowledge
- Performs testing, configuration, deployment, detailed design, ongoing process improvement, training, and ongoing support in a timely manner.
- Majority of the consultant’s time is spent on site working directly with the customer project and support team (with the exception of Covid19)
- Proactively troubleshoots and resolves issues that arise during the implementation and support cycle
- Updates and maintains the project issues list, which includes prioritizing and closing off the issues
- Works with customer to test and implement interfaces between MA products or external systems
- Participates in project status meetings
- Can write reports, queries, and extracts in a timely manner to provide the customer with accurate, relevant performance information
- Provides ongoing mentoring to the customer

Project Role
- Individual Independent Contributor and may review the work of others
- Meets utilization expectations

Skills/Qualifications
- Senior Level professional consultant
- Typically requires BS/BA or higher in Engineering or Computer Science and/ or 3-5 years of experience in a related field
- Adheres to best practice processes and procedures
- Clear, proactive communication is key
- Previous Consulting and Software Implementation required

Scope of Impact/Degree of Independence
- Works independently on larger, moderately complex projects/assignments that have a direct impact on customer operations
- Receives guidance only on unusual complex problems or issues
- Errors in judgment or failure to achieve results may cause direct issues in customer operations and SCJ operations

Problem Complexity/Decision-Making Authority
- Performs professional level work that typically requires processing and interpreting, more complex, less clearly defined issues
- Identifies problems and possible solutions and takes appropriate action to resolve
- Plans most aspects of work within specified deadlines with some need to change the priorities
- Independently completes tasks at hand

Technical Knowledge
- Possesses and applies broad knowledge of principles, practices, and procedures of a particular product or platform to the completion of moderately complex assignments
- Has Intermediate to Advanced knowledge of additional products or platforms including: o Microsoft SQL Server (Scripts, Stored Procedures, Functions etc) o Report Writing (eg. Crystal, IBM Cognos, SSRS) o Microsoft Excel

Client Relationship Skills
- Responds to client requests for information in a timely and clear manner
- Able to translate client requirements into a documented solution
- Interact and Communicate with all levels of client organisation - Floor Operator to CEO

Application Question(s):

- Do you have a BS/BA or higher in Engineering or Computer Science and/ or 3-5 years of experience in a related field?

**Education**:

- Diploma (preferred)

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