Hotel Operations Manager

3 months ago

Johannesburg, South Africa Georgia Avenue Investments 92 Full time

**Responsible to: Group General Manager**

**Responsible for: All Hotel Operational functions including**:

- **Food and Beverage**
- **Banqueting/Events**
- **Front Office and Concierge**
- **Housekeeping**
- **Engineering**
- **SPA & Health Club**

**Main Scope of Job**

To ensure the smooth running of the day-to-day hotel operation in accordance with all international hospitality standards and in line with company policies and procedures - achieving optimum financial returns for the company/owners, whilst ensuring highest levels of employee and guest satisfaction.

**Duties and Responsibilities**

Ø Establish hotel marketing plan working closely with the Director of Sales, ensuring clear action plans to penetrate key market segments

Ø Maintain close liaison with Market Analyst to monitor market trends, competitive data and business forecasts

**Ø Work closely with the Director of Finance to establish annual hotel operating plans, identifying and responding to margin and cost improvement opportunities**

Ø Lead the operational team of the hotel with the objective to maximize efficiency and to achieve the highest volume of revenues and EBITDA

Ø Together with the department heads, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times - and harnessing Guest Satisfaction Survey data is a tool to measure success

Ø Attract, develop and retain an effective team of department heads and employees, whilst adhering to all company and legal standards

Ø Monitor and overview consistent training and development plans for all employees to ensure positive guest experience, high employee morale and strategic continuity planning within the hotel and the company

Ø Implement and adhere to standard policies, systems and procedures relating to hotel operations, including maintenance, environmental health and safety systems and quality standards

Ø Provide clear leadership for quality and take necessary initiatives aligned with business goals and objectives, maintaining close liaison and support for team

Ø Monitor employee morale and turnover, proactively supporting the Employee Satisfaction Survey process and ensuring action plans are established and followed up to address issues

Ø Ensure that building and plant are maintained to company and legal standards - prepare a plan including all necessary investments to guarantee short and long term standards with a special emphasis on guest experience and the hotels positioning in the market environment.

Ø Ensure a cost effective, innovative and quality rooms / food and beverage operation in the hotel through effective product planning, marketing and product presentation

Ø Monitor purchasing activities and promote actions to achieve best value for money while maintaining corporate and divisional standards

Ø Establish positive contacts within internal organisation to ensure best use of company’s skills, services and professional knowledge

Ø Institute a clear communication strategy within the hotel and supporting teams to ensure effective sharing and updating of information throughout the property, including a structured and active meetings and briefings process

Ø Identify opportunities for resources and facilities to be shared between the sister properties and focus on implementing best practices

**Education**:

- Bachelor's (preferred)

**Experience**:

- Hotel Manager or Hotel Operations Manager: 4 years (required)

**Language**:

- English (required)

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