Call Centre Agent
2 weeks ago
We are currently seeking two Call center agents to join our clients customer service team.
Key responsibilities
- Providing excellent customer service to all members of the public.
- Administration tasks including recording all relevant information, ensuring integrity of information entered to our client’s systems.
- Receiving incoming calls in a professional, friendly manner and answer general enquiries. Providing the public with general information.
- Processing financial transactions as required and undertake daily banking procedures. What you will need to succeed in this role
- We are looking for an individual who thrives in a fast-paced environment, who will bring their energy, enthusiasm, and passion for customer service.
- Extensive customer service experience.
- Proven ability to work both autonomously and within a team.
- Experience with computer systems and data bases.
- Excellent written and verbal communication skills.
- Sound emotional maturity and ethics.
**Requirements**:
- Matric
- Call Centre certificate
- Previous experience in a call center management role.
- A thorough understanding of business and management principles.
- Able to prioritize and delegate tasks
**Salary**: R4,000.00 - R7,500.00 per month
Ability to commute/relocate:
- JHB, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Cold calling (preferred)
Application Deadline: 2023/02/28
Expected Start Date: 2023/03/01
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