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Operations Import Controller

4 months ago

Johannesburg, South Africa DB Schenker Full time

**Your tasks**:

- Purpose and main tasks:

- Ensure the accurate and timely movement of ocean freight to
- and from specific locations within the service standards agreed with the Customer.
- Handle all Vendor facing communication and shipment related internal communication between DB Schenker stakeholders.
- Execute on-carriage services by truck, rail or barge.
- Accountable:

- Activate and/or create shipment in TMS (TANGO).
- Initiate credit limit check and follow up with Finance to release shipment from on-hold - as applicable.
- Update shipment arrival information in TMS (TANGO).
- Provide shipment details (manifest) to customs authorities - as applicable.
- Receive Carrier's Arrival Notice.
- Request cargo release information, documents and freight invoice from Carrier - as applicable.
- Perform required interaction incl. document transfer with Customs Clearance Team.
- Receive Original HBL from Consignee and confirm receipt in TMS (TANGO) - as applicable.
- Send 'Shipping Advice' and 'Arrival Notice' to Consignee (Sender shown as "Customer Management").
- Check actual shipment arrival date with Carrier and confirm in TMS (TANGO) - as applicable.
- Check container arrival at CY (Container Yard) and confirm in TMS (TANGO).
- Check shipment arrival at CFS (Container Freight Station) and confirm in TMS (TANGO) - for LCL.
- Determine optimal vendor, routing and price for delivery arrangements.
- Provide delivery instructions to trucking vendors.
- Update TMS (TANGO) with truck / vendor details - as applicable.
- Provide delivery information to Carrier (if Carrier's haulage).
- Send delivery details to Consignee - as applicable (Sender shown as "Customer Management").
- Check shipment delivery status and confirm in TMS (TANGO).
- Check empty container return to CY (Container Yard) and confirm in TMS (TANGO) - as applicable.
- Ensure that Original MBL is surrendered to Carrier at origin or destination - as applicable.
- Perform required interaction with CY (Container Yard) and port authorities - as applicable.
- Provide self-pickup instructions to Consignee - as applicable (Sender shown as "Customer Management").
- Confirm self-pickup details in TMS (TANGO) - as applicable.
- Provide "Change Advice" to Consignee - as applicable.
- Continuously monitor container pickup status at CY (Container Yard).
- Continuously monitor shipment pickup status at CFS (Container Freight Station) - LCL.
- Create exceptional and accessorial income reserves and cost accruals in TMS (TANGO)
- Verify payment status of invoice to ensure Consignee paid all charges if no credit limit in place.
- Continuously provide demurrage & detention details to Customer Management Team.
- Continuously provide storage details to Customer Management - LCL.
- Timely and accurate completion of activities in TMS (TANGO).
- Ensure compliance with Customer specific KPI's - as applicable.
- Manage and resolve invoicing disputes with vendors (Trucker / Ocean Carrier).
- Request update from/with MDM Team (Master Data Management) as applicable.
- 35. Receive and/or upload relevant documents to digital archive (ODM) - as applicable.
- Responsible:

- Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
- Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
- Support a positive, attractive working atmosphere and office environment.
- Informed:

- All general management guidelines, processes and developments of importance to the operational execution of ocean freight products.
- All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products.
- All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products.
- All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products.

**Requirements**:

- Ability to multi-task.
- Effective communication skills and professional communication etiquette.
- Fluency in written and spoken English.
- Fluency in written and spoken [local] language.
- Perform well under pressure.
- Strong computer (Windows PC) skills.
- Typing skills (at least 30 words per minute).
- Decision-making and problem-solving skills.
- Ability to prioritize and manage time.
- Attention to detail and accuracy.
- Organizational skills.
- Must work well within a team.

**Our offer**:
**Contact**: