Front of House Manager

2 weeks ago

Bela Bela Limpopo, South Africa HotelJobs.co.za Full time

**Operational Duties**
- Supervises adherence to the House rules and regulations and to the F&B policies and procedures.
- Maintains as much guest contact as possible and reasonable without being obtrusive.
- Remains alert to possible guests’ dissatisfaction and handles any unresolved guest complaint.
- Overlooks the service in the restaurant and carries out spot checks on cleanliness, Mis-en-place, hygiene, and grooming.

**Administrational duties**
- Trains and supervises staff in proper serving techniques, etiquette, sanitation, and personal appearance.
- Reviews menus with waiters to ensure that each employee:

- Understands each item and its method of preparation.
- Understands and can describe all special items not appearing on the menu.
- Promotes the sale of selected items.
- Is aware of items and price changes.

**Operational**
- Maintain a thorough working knowledge of F&B SOPs and ensure these are always upheld through constant observation and coaching.
- Conduct the pre-service shift briefing in the absence of Manager.
- Ensure opening and closing checklist are completed daily.
- Supervise and monitor the completion of weekly cleaning schedules.
- Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs.
- Assist the Manager to develop and update F&B knowledge of all colleagues on a regular basis.
- Maintain a working knowledge of relevant sections and assist the Manager ensuring the Restaurants always meets these standards.

**Financial**
- Maintain awareness of financial performance.
- Utilize up-selling and suggestive selling techniques to enhance financial performance.
- Make recommendations to the Manager for price and menu changes that will enhance profitability.
- Assist in monitoring breakage of chinaware and glassware and the implementation of strategies to reduce where possible.

**Other Duties**
- Carry out any other tasks defined.
- Undertake assigned additional duties when required. These should be completed prior to the opening or after the closing.
- Ensure all colleagues attend scheduled training programs.
- Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood when instructed by Management.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

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